Job Description:

Title: Youth Advocate - YouthBuild

Classification: Non-Exempt

Scope of Position:

Assess youth participants (aged 16-24) enrolled in the YouthBuild program and determine the most appropriate path to employment. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.

Essential Functions:

· Provide individualized assessment of work, family and personal development needs and opportunities

· Determine eligibility and accurately complete required documentation for enrollment

· Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment

· Provide referrals to appropriate SLATE services, business services unit, online learning centers and community service or social service agencies when needed

· Convince customers to participate in and follow through with planned activities as outlined in contract with funding agency

· Oversee customer activities and assist with workshop schedules

· Track all customer activities including SLATE services, ITAs, and other initiatives

· Create solutions to customer attendance problems

· Maintain organized database of customers and keep detailed documentation of all contacts

· Maintain accurate individual case files for each registered customer, ensuring each contain appropriate eligibility documents

· Guide jobseekers through preparation of individual employment plans based on their specific occupational goals

· Maintain customer files as specified by contractor

· Share information with appropriate staff and/or funding agencies

· Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract, accommodating customer work schedules

· Document all participant contacts and activities in case progress notes

· Assist in the preparation of project reports as needed

· Ensure that positive outcomes and goals are met as required by contract

· Work with the team on implementing processes that increase customer engagement

· Conduct program orientations

· Other opportunities as available

Education and Experience Requirements:

· Career counseling experience

· Ability to prioritize tasks and document visits and contacts

· Demonstrated telephone, computer and written communication skills

· Ability to maintain flexibility as needs of contract or contractor required

· Bachelor’s degree or Associate’s degree, and three years of work experience in case management/human services or related experience

· Knowledge of Microsoft Office applications

· Must have a valid driver’s license

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.