Job Description:

Strategic Operations Manager 

New York, New York 

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work alongside other passionate people in a supportive environment where collaboration and creativity are encouraged? Are you driven to improve your skills for the purpose of helping others? Then the Strategic Operations Manager position is for you! We are seeking compassionate and team-oriented individuals to join our spirited team. 

As Strategic Operations Manager, you will oversee, support, and improve Manhattan based Career Center operations, data analysis, process creation and implementation.  

Successful Elements: 

• Works with the Upper Manhattan Workforce1 Center to strategically plan, develop and implement goals in a structured and collaborative way  

• Collaborates with Upper Manhattan Workforce1 Center Director to enhance and implement processes conducive to goal attainment 

• Supports Workforce1 Center Director with staff oversight, funder communication and center operating policies 

• Communicates directly with funder staff on all performance aspects of the Upper Manhattan Workforce1 Career Center 

• Oversees production of boroughwide KPI dashboards 

• Oversees the central data reporting function that monitors and communicates progress against the quarterly and annual goals 

• Oversees various funder-related initiatives including Construction Site Safety training and multiple grant initiatives  

• Analyzes reports and key performance indicators and provides suggestions for continuous improvement 

• Utilizes historical data to determine key measurables and activity outputs to ensure goals are reached 

• Facilitates training on program-specific operating guide and database 

• Conducts internal training on data management and sales and recruitment best practices 

• Performs detailed analysis on current policies and procedures  

• Creates, implements, and reviews policies to ensure center compliance  

• Conducts companywide internal ISO 9001 audits for the Upper Manhattan  Workforce1 Career center 

• Reviews and maintains quality assurance for all program data entry through scheduled quality assurance checks 

• Leads center planning initiatives and provides recommendations on critical strategic decisions 

• Ensures that customer flow, service delivery and data management are efficient and effective 

• Conducts departmental audits on policies and procedures to streamline center’s operational effectiveness 

• Strategically facilitates business-driven job placements as an active member of the Center’s leadership team 

• Provides regular status reports and other requested data for the Directors of the Manhattan based Workforce1 Career Centers 

• Prepares, completes, and submits all data and reporting requirements to the Department of Small Business Services 

Required Experience: 

• Excellent communication and problem-solving skills 

• Ability to gather and synthesize information from a wide variety of people and sources 

• At least 5 years of professional experience, including 3 years of management or supervisory experience 

• Experience managing large scale projects and driving change initiatives, including efforts requiring as-is process mapping and the design and rollout of new processes and standard operating procedures 

• Proficiency in Microsoft office with high proficiency in Microsoft Excel 

Required Education: 

• Bachelor’s degree in business administration, management science, organizational behavior, operations, statistics, or similar field is optimal. Master’s degree in these fields is preferred.  

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support! 

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.