Job Description:

Salary: $65,000

Are you passionate about helping individuals overcome challenges and achieve their career goals? Do you thrive working independently to ensure the local community views the American Job Center as a trusted resource for employment and training? Do you want to play a key role in shaping the vision, goals, and strategies of the American Job Center in the North Central Region? If so, the Site Coordinator position could be the perfect opportunity for you!

Scope of Position:

The Site Coordinator is the primary team member responsible for ensuring that their assigned site serves every customer effectively – whether they are enrolled in programs and need case management, exploring programs and services that fit their needs, or attending workshops and accessing basic services. Working closely with the Assistant Director, the Site Coordinator ensures the site operates as a central hub for employment and training resources in the community. Responsibilities include facilitating workshops, providing case management, and guiding new customers through available services. Data entry in ETO and CTHires is required. By meeting customers where they are, the Site Coordinator removes barriers to employment, supports program enrollment and outcomes, and strengthens partner relationships.

Essential Functions:

• Serve as the primary workforce representative for their assigned Satellite Site

• Coordinate with the Assistant Director to ensure that their site is open and staffed at all contractually obligated times

• Coordinate and participate in local office events to enhance enrollments or increase job outcomes. This could include job fairs, open houses, or presentations to local community partners.

• Conduct WIOA case management activities for all customers assigned to the Satellite Site

• Conduct JFES case management activities for all customers assigned to the Satellite Site

• Build supportive relationships with job seekers to identify goals, assess needs, and connect them to training, employment, and supportive services

• Develop and maintain partnerships with local organizations and the host agency, ensuring formal collaboration through the North Central One-Stop Operator when MOUs are needed

• Ensure all CTHires and ETO documentation requirements are completed within 48 hours of activities

• Provide case management and follow-up for customers who cannot be supported virtually, maintaining accurate and organized case files and data in CTHires and ETO within required timeframes

• Support walk-in participants through individualized assessments, career navigation, and connection to appropriate programs and training providers

• Track and report weekly outcomes and meetings, schedules, outreach activities, and outcomes to the Assistant Director

• Contribute to contract compliance by ensuring timely data entry, documentation, and achievement of performance goals

• Assist in the preparation of workforce and job readiness workshops as scheduled

• Ensure that positive outcomes and goals are met as required by contract

• Remain well-versed/knowledgeable in all programs offered

• Other opportunities as available

Successful Elements:

• Ensure that all customers who visit the Satellite Site are entered into CTHires

• Ensure a 10% increase in walk-in traffic during the program year

• Maintain positive performance on all assigned cases based on the program goals

• Ensure that the Satellite Site is open and staffed for all contractually obligated times

• Accurately record and submit ETO and CTHires data within 48 hours of customer activity

• Meet or exceed established outreach and enrollment goals for the region

• Maintain compliance and accuracy in all documentation and data systems

Education and Experience Requirements:

• Detailed knowledge of American Job Center services and local community supports

• Knowledge of WIOA Adult eligibility requirements and workforce system operations

• Experience in customer service, intake, or community outreach roles required

• Experience with the State of Connecticut systems of record, such as ETO, CTHires, and the CareerConneCT participant portal

• Ability to work independently in the field and collaboratively with cross-functional teams

• Attention to detail in ensuring customers are supported and requests are completed

• Demonstrated telephone, computer, and written communication skills

• Ability to maintain flexibility as needs of contract or contractor required

• Ability to adhere to a rotating schedule of locations and meetings throughout a specific territory

• Bachelor’s or Associate’s degree, and three years of work experience in case management/human services or related experience preferred

• Proficient in Microsoft Office applications

• Valid driver’s license and reliable transportation to travel to partner sites and outreach locations

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.