Summary
Location
Bay City
Type
full-time
Company links
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About this role
Job Description:
Title: Customer Service Coordinator
Classification: Non-Exempt
Salary: $50,000
Scope of Position: The Customer Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room. Positioned both at the office entry and within the resource area, the Service Coordinator helps customers navigate available services, use self-service technology, and access tools for job search and career exploration. This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands-on guidance.
Key Responsibilities:
- Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office
- Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com)
- Assist with resume printing, job application processes, and accessing labor market information
- Ensure proper customer check-in and documentation in systems such as WorkInTexas.com
- Distribute program brochures, forms, and materials related to workforce programs, orientations, and events
- Maintain the functionality and cleanliness of resource room equipment and materials
- Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self-service activities
- Collaborate with career office staff to support appointments, workshops, and referrals
- Document customer interactions accurately to maintain data integrity and compliance with service requirements
- Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed
- Other opportunities as available
Education and Experience Requirements:
- Bachelor’s degree preferred, or equivalent experience
- One year of experience in customer service, administrative support, or help desk role, preferably in a workforce development or public service environment
- Familiarity with computers, common web-based applications, and office equipment
- Ability to communicate clearly and effectively with diverse populations
- Strong problem-solving, multitasking, and interpersonal skills
Must have reliable transportation to and from the worksite and other required locations
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Other facts
About EDSI (Educational Data Systems, Inc.)
Founded in 1979 and headquartered in Dearborn, Michigan, EDSI (Educational Data Systems, Inc.) is a national workforce development, customized training and consulting company intertwined with one common thread: helping people and companies in transition. EDSI has grown to a network that employs more than 800 people across the country. The company was named to the Inc. 5000 list of the fastest-growing private companies in America, is a National Best and Brightest award winner and a National Best and Brightest Sustainable award winner.
EDSI has provided workforce development services for 45 years. Within this business segment, we assist individuals with the transition from unemployment to employment and from under-employment to self-sufficiency. We provide successful business services and jobseeker placement and retention services for various government programs and corporations across the country. EDSI works with public sector, private sector and labor organizations to research, analyze and assess their workforce development needs, leading to the development and implementation of strategies to recruit, hire and/or train current or future workers, and has placed more than 70,000 individuals into jobs since our founding. EDSI is an ISO 9001 certified company and committed to quality excellence.
EDSI Consulting provides world-class advisory services to a variety of corporations and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.
View our current job openings here: https://www.edsi.com/careers
What you'll do
- The Customer Service Coordinator greets and directs customers, assisting them in navigating the career office and utilizing available resources. They also maintain the resource room, ensuring equipment functionality and cleanliness while documenting customer interactions.
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