Job Description:

Title: Community Outreach Specialist 

Classification: Non-Exempt

Scope of Position

The Community Outreach Specialist serves as a visible ambassador for PA CareerLink® Berks County by building and maintaining community partnerships, increasing public awareness of services, and supporting access to workforce development opportunities across Berks County. This position operates within a unified, countywide outreach strategy, including CareerLink on the Move, and balances both relationship-building and direct community engagement to ensure consistent and strategic outreach coverage.

Outreach Specialists are cross trained across all outreach functions and may be assigned a primary operational focus based on programmatic and county needs while maintaining shared accountability for outreach outcomes.

Essential Functions

• Build and maintain relationships with community-based organizations, educational institutions, municipal partners, employers, and other stakeholders to strengthen referral pathways and collaboration.

• Conduct face-to-face and virtual meetings with organizational representatives to discuss collaboration and promote PA CareerLink® services.

• Represent PA CareerLink® Berks County at community events, job fairs, resource fairs, chamber events, and partner meetings to increase visibility and awareness of services.

• Support and execute community-based outreach activities, including CareerLink on the Move, pop-up events, and presentations across the county.

• Engage directly with job seekers and employers to provide information on CareerLink® services, training opportunities (including OJTs and ITAs), and next steps.

• Coordinate with internal departments to promote Business Services, Training Services, Rapid Response, and other workforce initiatives.

• Conduct onsite and offsite presentations and workshops related to training, employment, and re-employment services.

• Inform PA CareerLink® staff of supportive services available through community organizations to assist customers in overcoming barriers to employment and training.

• Connect community-based organizations with the PA CareerLink® website and support efforts to streamline referral processes.

• Develop and maintain a database of community organizations, partners, and contact information.

• Ensure outreach and partner resource materials are available and up to date for PA CareerLink® customers.

• Identify opportunities for expanded collaboration and strategic outreach coverage across Berks County.

• Provide insight on outreach activities, partnerships, and trends for Market Intelligence Reports and internal planning.

• Assist in the PA CareerLink® resource area and support orientations and workshops as needed.

• Track outreach activities, contacts, and outcomes and submit reports to the Program Manager.

• Maintain a thorough understanding of PA CareerLink® programs, services, funding streams, and staff roles to appropriately guide customers and partners.

• Work non-traditional hours, including evenings and weekends, as required to support community events and outreach initiatives.

• Perform other duties as assigned to support workforce development goals.

Education and Experience Requirements

• Bachelor’s degree in business, education, human services, or a related field required.

• 1–3 years of experience in business, training, teaching, sales, or community engagement.

• Demonstrated ability to work effectively in a team-oriented environment.

• Strong interpersonal, communication, and presentation skills.

• Comfortable presenting information to large and diverse audiences in a professional and clear manner.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability and willingness to travel to community-based events.

• Valid driver’s license and reliable transportation required.

• Bilingual Spanish/English preferred but not required.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.