Job Description:

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Case Manager position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

As Case Manager, you will assist individuals in becoming job-ready by addressing barriers to employment. Responsibilities include conducting assessments, developing personalized plans, and providing support with resume writing, job search, and interview preparation. The Case Manager also coordinates access to resources such as training programs and support services, ensuring clients overcome obstacles and achieve successful employment outcomes.

At the American Job Center, our team of Navigators, Case Managers, and Career Advisors come together to provide services to assist jobseekers in their career endeavors. We pride ourselves on being customer-focused and ensuring that we’re helping jobseekers with clear plans that will help them achieve self-sufficiency.

Team Members on the Case Management team will be responsible for the tasks associated with the program that they are assigned based on participant need. Team Members will be trained and supported on the core expectations of the programs below, and the program and location will be based on participant needs and enrollments.

WIOA Case Management Expectations

Successful Elements:
• Implement federal and state regulations to achieve quality outcomes for their customers to achieve job ready status
• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate One Stop services, business services unit, online learning centers and community service or social service agencies when needed
• Encourage customers to participate in and follow through with planned activities as outlined in contract with funding agency
• Maintain accurate individual cases files for each registered customer

Experience Requirements:
• Prior experience in case management or a related field is required
• Effective time management and organizational skills to support customers to achieve their IEP goals
• Familiarity with and knowledge of social services and resources to connect clients
• Excellent written and verbal communication skills
• Experience working with customers of varying skills, experiences, and diverse backgrounds
• Experience in a fast-paced environment and managing a case load of clients.
• Demonstrated proficiency in data entry with a strong attention to detail
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, is essential for report generation and data analysis

Education Requirements:
• Bachelor's Degree




JFES Case Management Expectations

Successful Elements:
• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Guide jobseekers through preparation of individual employment plans based on their specific occupational goals
• Provide referrals to appropriate One Stop services, business services unit, online learning centers and community service or social service agencies when needed
• Provide customers with advanced coaching on resumes, online presence, interview preparation, post interview feedback, job search techniques and sources
• Maintain accurate and well-organized case notes while also ensuring timely completion of entries
Experience Requirements:
• Prior experience in case management or a related field is required
• Familiarity with and knowledge of social services and resources to connect clients
• Excellent written and verbal communication skills
• Experience working with customers of varying skills, experiences, and diverse backgrounds
• Experience in a fast-paced environment and managing a case load of clients
• Demonstrated proficiency in data entry with a strong attention to detail
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, is essential for report generation and data analysis

Education Requirements:
• Bachelor's Degree


Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support!

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.