Job Description:

Salary: $42,000 yearly

Scope of Position

Supports the overall function of delivering outreach, orientations, and intakes; develops preliminary workforce career path plans; and supports ongoing delivery of career advisement and basic workforce services to job seekers across Welcome Center and Career Resource Center operations.

Essential Functions

· Counsel, motivate and encourage jobseekers in advancing employment, training and retention goals, and provide support in resolving issues that may impede successful job placement

· Coordinate with programmatic Intake and Eligibility Specialists to conduct regularly scheduled intake and eligibility sessions across the CareerLink® Lehigh Valley locations

· Provide overview of available job search resources and workshops

· Determine individual customer job readiness needs and employment and/or training focus

· Assist with and monitors PA CareerLink® registrations, resume development and job applications

· Identify and evaluate methods for improving program processes and services and make recommendations to the Career Resource Center Coordinator and Operations Manager

· Conduct timely, accurate and complete eligibility determination for program applicants

· Ensure 100% eligibility verification of all program applicants prior to registration/enrollment

· Assist staff in communicating eligibility criteria, including packet/application submission and income verification

· Develop, demonstrate, and maintain programmatic knowledge and competency in all of the above areas by utilizing internal and external policy, as well as pertinent law, regulations and legislation

· Document all participant contacts and activities in case notes and ensure that contacts are made as required

· Conduct job seeker interviews and consult in determining appropriate career pathway and assist with career planning

· Assist with the mitigation of customer concerns

· Support off-site events and CareerLink satellite site locations

· Inform jobseeker of services available in partnership with PA CareerLink® Lehigh Valley or other community resources and assist with appropriate referral

· Ensure all community and job seeker resources are current and available

· Operate a customer-centric environment and meet customer expectations

· Monitor Unemployment Compensation participant flow

· Document and prepare statistical monitoring and recording pertaining to Basic CareerLink services

· Participate in staff meetings and development trainings

· Other opportunities as available

Education and Experience Requirements

· Two years of professional experience in career counseling, case management or a related customer service capacity

· Excellent communication, analytical and interpersonal skills

· Bachelor's degree is preferred, or an acceptable combination of education and experience

· Customer Service experience required

· Must have clean driving record and reliable transportation

· Bilingual (Spanish) highly preferred

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.