Job Description:

Bilingual Career Navigator Classification

Salary: $45,000

Non-Exempt

Scope of Position

• To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement

• Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving

• This position requires an organized individual who can efficiently handle several responsibilities simultaneously

Essential Functions

• Assist in the preparation of project reports as needed (participation, placement, etc.)

• Accurately complete required documentation for enrollment

• Work with government officials to ensure appropriate documentation is completed and received

• Create solutions to participant attendance problems

• Oversee participant activities and assist with workshop schedules

• Provide consistent and comprehensive case management and follow-up

• Provide individualized assessment of work

• Provide referrals to appropriate community service or social service agencies when needed

• Maintain organized database of clients and keep detailed documentation of all contacts with clients

• Coordinate participant retention services and accommodate participant work schedules

• Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract

• Share information with appropriate staff and/or funding agencies. Maintain participant files as specified by contractor.

• Build a professional one-on-one working relationship with participants to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes assessment, individualized attention and coordination.

• Ensure participants follow through with planned activities as outlined in contract with funding agency

• Help ensure that positive outcomes and goals are met as required by contract • Assist Career Resource Coordinator in the Career Resource Room

• Provide backup to Career Resource Coordinator, Welcome Staff, and Front Desk Staff

Education and Experience Requirements

• Ability to prioritize tasks and document visits and contacts • Demonstrated telephone, computer and written communication skills • Ability to maintain flexibility as needs of contract or contractor require • College Degree or equivalent experience preferred

• Customer service experience required

• Valid driver's license and acceptable driving record

• A working knowledge of MS Office

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.