Description

The Server/Bartender Supervisor is responsible for supporting the daily operations of Edina Country Club’s three dining outlets -Chester’s, The Landing, and The Pub. A primary focus of this role is to assist the management team with their operational needs, ensuring exceptional member service, consistent execution of standards, and effective communication between front-of-house staff, management, and the culinary team. The Supervisor also assists with training, shift leadership, bar support, and problem resolution to maintain a high-quality dining experience for members and guests.

Key Responsibilities
Front-of-House Leadership

• Serve as an on-floor point of contact for servers, bartenders, bussers, and food runners during assigned shifts.
• Monitor dining rooms and bars to ensure service standards, steps of service, and cleanliness expectations are met.
• Assist with table management and maintain smooth operational flow during peak periods.
• Support bartenders with drink execution, bar prep, restocking, and member engagement when needed.
• Ensure all dining outlets are properly closed, secured, and prepared for the following service period.
• Oversee end-of-night building close-down procedures, including cutting staff appropriately, counting cash, securing all FOH spaces, and locking doors and setting alarms once all staff have finished and exited.
• Provide assistance to the management team with operational and managerial duties when required.

Staff Development & Training

• Provide ongoing coaching and guidance to FOH staff to maintain high service standards.
• Assist with onboarding, training new staff, and reinforcing club policies and procedures.
• Conduct section checks, bar quality checks, and refreshers on wine, cocktail, and food knowledge.
• Help identify performance issues and communicate concerns to management.

Member Experience

• Greet members, build rapport, and ensure exceptional service throughout the dining experience.
• Address service issues promptly and professionally, escalating to management when appropriate.
• Ensure consistency in member experience across Chester’s, The Landing, and The Pub.

Operational Support

• Assist with scheduling coverage, communicating daily assignments, and adjusting workflow based on volume.
• Oversee accurate order entry, POS standards, and coordination with the kitchen.
• Support management with inventory tasks, bar organization, product rotation, and basic cash and card handling procedures.
• Ensure all food safety, beverage service, and club compliance standards are followed.

Event & Special Service Support

• Help prepare for special events, theme nights, holidays, and peak business periods.
• Coordinate staff responsibilities and transitions between event spaces and dining outlets as needed.

Qualifications

• Strong leadership skills and experience motivating a team.
• Clear and effective communication abilities.
• Excellent time management, decision-making, and problem-solving skills.
• Ability to thrive in a fast-paced, service-focused environment.
• Independent, proactive work style.
• Ability to stand and walk for extended periods 
• Must be at least 18 years old.
• High school diploma (or equivalent) required.
• Previous serving or hospitality experience required.

Benefits & Perks  

• Competitive hourly pay
• Employee discounts 
• Complimentary meals during shifts
• Paid sick time 
• Referral program