About this role
Description
Join the Edfinancial Team — Where Purpose Meets Growth!
Position: Customer Service Representative (On-Site – Knoxville, TN)
Class Start Date: February 17, 2026
Starting Pay: $18.00/hour + $4.93/hour fringe benefit
That’s over $22/hour in total value, plus growth opportunities, training, and a supportive team environment!
Learn More: Edfinancial Careers
Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial.
What You’ll Do
As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:
- Handle inbound and outbound calls with professionalism and empathy.
- Provide accurate, clear information about our products and services.
- Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
- Use sound judgment and strong communication skills to support each customer interaction.
- Collaborate with your team to create a positive, high-quality work environment.
Why You’ll Love Working Here
At Edfinancial, we don’t just talk about culture — we live it.
You’ll join a community that values:
- Growth & Development: Paid training, certifications, and opportunities for advancement.
- Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
- Purpose: Every call you take helps our customers manage one of life’s biggest investments — their education.
“The people here genuinely care — it feels like family.”
— Edfinancial Team Member
What We’re Looking For
- Strong communication and listening skills
- A professional, positive attitude
- Ability to stay organized and meet daily goals
- Basic computer proficiency
- Open availability during business hours
Work Details
- On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics)
- Hours of Operation (Starting April 1, 2025):
- Mon: 8 AM – 11 PM EST
- Tue–Fri: 8 AM – 8 PM EST
- Sat: 10 AM – 2 PM EST
- Schedules are assigned based on business needs; flexibility is key!
- Overtime: Occasionally required during peak times
Additional Responsibilities
- Maintain confidentiality and data security at all times
- Stay current with system updates, loan phases, and compliance standards
- Complete annual training and certifications
- Support other departments during peak seasons
Ready to Start Your Journey?
Be part of a team that values integrity, growth, and community.
Apply today and start your next chapter with Edfinancial Services!
Other facts
About Edfinancial Services LLC
Edfinancial Services provides exceptional customer-driven student loan servicing. In addition, we have created streamlined processes and higher education services specifically designed with schools in mind - such as call center capabilities, financial aid process outsourcing, and default prevention services (www.Edfinancial.com/HigherEducationSolutions).
Perpetual motion is our constant state. We are absolutely driven to excel on behalf of our stakeholders - borrowers, schools, businesses, and state and federal agencies. We stay ahead of the technology curve in higher education. We anticipate new trends and respond with products that improve operational efficiencies and corporate compliance.
Headquartered in Knoxville, Tennessee, Edfinancial Services also has satellite facilities in Little Rock, Arkansas.
What you'll do
- As a Customer Service Representative, you will handle inbound and outbound calls, providing accurate information and resolving customer issues. You will collaborate with your team to maintain a positive work environment.
Ready to join Edfinancial Services LLC?
Take the next step in your career journey