About this role
Description
Client Relations Delinquency Resolution Specialist
Knoxville, TN | Full-Time
Join a team where performance pays off!
About the Role
Are you competitive, goal-driven, and motivated by helping people get back on track? We’re looking for energetic communicators to join our team as Client Relations Delinquency Resolution Specialists!
In this role, you’ll be the voice that creates solutions. You’ll speak with borrowers who are past due and work with them to bring their accounts current through professional negotiation, clear communication, and a problem-solving mindset.
What You’ll Do
- Make outbound calls & take inbound calls from borrowers who are behind on payments
- Help customers find real solutions by negotiating payment arrangements
- Overcome objections with confidence and empathy
- Use scripts, tools, and account info to provide accurate support
- Stay sharp on loan rules, compliance, and system updates
- Meet and exceed performance goals for cure rates, quality, and urgency
- Maintain strict confidentiality and data security standards (5C access level)
- Follow assigned schedules (with flexibility for business needs)
- Be a positive, professional teammate who contributes to a winning culture
What You Bring
- Strong communication and negotiation skills
- Persistence, resilience, and confidence under pressure
- Coachability — you’re hungry to learn and improve
- Professionalism and empathy in every conversation
- Dependable, flexible, and committed to team success
If you like working in a fast-paced environment where your effort drives your results… you’ll love it here!
Why You’ll Love Working with Us
- Performance-focused culture — you WIN when the team WINS
- Certification and annual training to keep you growing
- High-trust environment that values accuracy, integrity, and customer care
- Supportive leadership and a team that celebrates success together
- Opportunities for cross-training and career growth
Schedule
Flexibility is important! Shifts may include evenings, weekends, and occasional overtime during peak demand — because our customers count on us.
Ready to build your career and make a real impact?
Apply today and become a key player on a team that drives results!
Come Grow with Us!
Other facts
About Edfinancial Services LLC
Edfinancial Services provides exceptional customer-driven student loan servicing. In addition, we have created streamlined processes and higher education services specifically designed with schools in mind - such as call center capabilities, financial aid process outsourcing, and default prevention services (www.Edfinancial.com/HigherEducationSolutions).
Perpetual motion is our constant state. We are absolutely driven to excel on behalf of our stakeholders - borrowers, schools, businesses, and state and federal agencies. We stay ahead of the technology curve in higher education. We anticipate new trends and respond with products that improve operational efficiencies and corporate compliance.
Headquartered in Knoxville, Tennessee, Edfinancial Services also has satellite facilities in Little Rock, Arkansas.
What you'll do
- The Client Relations Delinquency Resolution Specialist will make outbound and take inbound calls from borrowers who are behind on payments, negotiating payment arrangements to help bring their accounts current. They will also need to maintain confidentiality and stay updated on loan rules and compliance.
Ready to join Edfinancial Services LLC?
Take the next step in your career journey