Summary
Location
Ciudad de México
Type
full-time
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About this role
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Objetivo General
Diseñar, liderar y ejecutar estrategias de servicio enfocadas en la fidelización y desarrollo de la cartera de clientes. Esto incluye la optimización de procesos operativos, automatización de actividades, generación y análisis de métricas, mejora continua en la comunicación (interna y externa) e innovación orientada al cliente. Su principal propósito es fortalecer relaciones duraderas y satisfactorias con los clientes, maximizando el cumplimiento de la propuesta de valor, su lealtad y el crecimiento del negocio.
Las principales responsabilidades del rol son:
1. Desarrollar y fidelizar a clientes Key a través del entendimiento y acompañamiento operativo y de servicio, reduciendo atrición de clientes, incrementar su satisfacción y volumen de negocio.
2. Evolucionar el servicio a través del diseño e implementación de soluciones digitales, procesos de autogestión y tecnologías emergentes como inteligencia artificial, chatbots y análisis predictivo.
3. Responsable de velar porque los requerimientos y reclamos de los clientes sean atendidos con eficiencia y eficacia, negociando y definiendo alternativas de solución.
4. Asegurar la incorporación de las mejores prácticas y tendencias de la industria, explorando continuamente nuevas herramientas y metodologías, como inteligencia artificial, automatización y sistemas omnicanal, para mejorar tanto la operación como la experiencia del cliente.
Crear iniciativas centradas en la mejora de la experiencia del cliente, optimizando la percepción del servicio y apuntando al desarrollo y sostenibilidad del negocio.
“Esta empresa cuenta con un proceso de reclutamiento y selección, inclusivo y libre de discriminación. Otorga las mismas oportunidades de empleo a las personas candidatas, sin importar: raza, color, religión, género, orientación sexual, estado civil o conyugal, nacionalidad, persona con discapacidad, o cualquier otra situación protegida por las leyes federales, estatales y locales”
El proceso de contratación, permanencia y ascenso dentro de esta empresa no solicita, ni requiere, certificados médicos de no embarazo y/o pruebas de VIH
Apply now and Vibe with Us!
Other facts
About Edenred
Edenred is a leading digital platform for services and specific purpose payments, and the everyday companion for people at work, connecting more than 60 million users and more than 2 million partner merchants in 45 countries via 1 million corporate clients.
Edenred offers digital solutions for food (such as meal benefits), engagement (such as gift cards and engagement platforms), mobility (such as multi-energy solutions, including EV charging, maintenance, toll and parking) and corporate payments (such as virtual cards).
True to the Group's purpose, "Enrich connections. For good.", these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and sustainable mobility.
Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2024, thanks to its global technology assets, the Group managed close to €45 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index, DJSI World Index, and MSCI Europe.
What you'll do
- The main responsibilities include developing and retaining key clients through operational support and service, while also evolving services through digital solutions and self-service processes. Additionally, the role involves ensuring customer requirements and complaints are addressed efficiently and effectively.
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