Summary
Location
Swindon
Type
full-time
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About this role
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Frontline Technical Support Engineer (Shifts)
Location: Swindon, Wiltshire
Team: Service Operations
Schedule: Shift patterns
Salary: £32,400 * (Inclusive of shift allowance)
Be the heartbeat of IT operations.
Join a high-impact team where your decisions matter and every minute counts. As a Frontline Technical Support Engineer, you'll be the first responder when systems blink, alerts fire, or incidents arise. Whether you're diving into logs, restoring services, or preventing outages before they happen - you're not just supporting tech, you're keeping businesses running.
What you’ll do
Take immediate action on system alerts and support tickets to minimise downtime
Implement system changes safely within strict change controls
Lead or support Major Incident Management - including incident coordination and comms
Investigate root causes, spot trends, and recommend service improvements
Keep accurate records and audit trails using ticketing tools
Proactively monitor system health and performance
Share knowledge and help upskill your team
What you’ll bring
Must-haves:
A problem-solver's mindset with a strong sense of ownership
Proficiency in SQL (complex queries) and/or Unix (command-line competence)
Strong communication and client relationship skills
Fluent in English with solid Microsoft Office skills
Nice-to-haves:
Experience with tools like AppDynamics, Jira, Confluence, OpsGenie, Citrix
A degree in Computer Science or a related field
You’ll thrive if you are...
Methodical and detail-driven
Calm and adaptable under pressure
A clear communicator and team collaborator
Naturally curious and proactive in preventing issues
Why Edenred PayTech?
25 days holiday & opportunities for hybrid working
Income protection, life insurance, and 6% employer pension contribution
Annual bonus, gym allowance, and comprehensive travel cover
Access to digital learning, volunteering days, and social events
Employee discounts and robust wellbeing support
About Edenred PayTech
A subsidiary of the Edenred Group, Edenred PayTech is a Mastercard Principal Member and FCA-regulated e-money institution. We power payment services for big names like Monese, Tide, Sainsbury’s, and TUI - supporting the future of fintech, retail, and corporate benefits.
Continue to Vibe with Us!
Apply now and Vibe with Us!
Other facts
About Edenred
Edenred is a leading digital platform for services and specific purpose payments, and the everyday companion for people at work, connecting more than 60 million users and more than 2 million partner merchants in 45 countries via 1 million corporate clients.
Edenred offers digital solutions for food (such as meal benefits), engagement (such as gift cards and engagement platforms), mobility (such as multi-energy solutions, including EV charging, maintenance, toll and parking) and corporate payments (such as virtual cards).
True to the Group's purpose, "Enrich connections. For good.", these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and sustainable mobility.
Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2024, thanks to its global technology assets, the Group managed close to €45 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index, DJSI World Index, and MSCI Europe.
What you'll do
- As a Frontline Technical Support Engineer, you will respond to system alerts and support tickets to minimize downtime. You will also lead or support Major Incident Management and investigate root causes to recommend service improvements.
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