Summary
Location
Brandon
Type
full-time
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About this role
Overview
Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.
We are currently seeking Service Advisor to join our Ed Morse team.
Responsibilities
- Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
- The goal is to provide customer satisfaction and maximize dealership sales of parts and service
- Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
- Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
- Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
- Promptly meet and greet service customers warmly and be the perfect host
- Listen to customer's reason(s) for bringing their vehicle to the service department
- Offer logical diagnostic services or repairs to satisfy customer's concerns
- Provide accurate estimates for all the services or repairs recommended
Qualifications
- Candidates must be well spoken, have excellent telephone skills.
- Be a positive associate who provides exceptional personalized service to our guests and community.
- Conduct all business with sincerity, honesty, and genuine concern for customers.
- Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
- Maintain a customer satisfaction rating above zone average.
Why Ed Morse?
In addition to a rewarding career, Ed Morse offers our employees the following:
- Weekly Pay
- Uncapped earning potential! -Bonuses, Commissions, etc.
- 401K with company match
- Competitive Health Benefits including: Medical, Dental, Vision
- Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
- Employee Assistance Program
- Quarterly Wellness Program
- Vacation Pay
- Sick Pay
- Six Paid Holidays each calendar year
- Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
- Employee Referral Program - Get rewarded for working with friends
- Become involved in our community with Ed Morse Cares
- Unlimited career potential - opportunities in multiple states with over 30+ brands
- Ongoing Education - receive manufacturer and product knowledge training
Other facts
About Ed Morse Automotive Group
The Morse family has been in the automotive business since 1946, when Ed Morse founded Morse Motors with his father. Over 75 years later, Ed’s grandson, Chairman/CEO Teddy Morse, continues to build on the legacy and family tradition of his grandfather Ed and his father, Ted Morse. Under Teddy’s leadership the Ed Morse Automotive Group continues to be one of the nation’s most respected automotive dealer groups. It’s easy for companies to make claims about being the “best of the best” in their industry; however, it is much harder to earn the industry awards and official proclamations that certify achievement at the highest level. Here are just a few of the awards and proclamations that Teddy and the Ed Morse Automotive Group have received and why Ed Morse really is among the best of the best.
Ed Morse Automotive Group, including its subsidiaries, consists of over 50 locations that house 30+ vehicle and motorcycle brands and 12 other businesses including 25 domestic and import brands, a Clarion Inn hotel, a NAPA Auto Parts retail store, and a 240,000 square foot Parts Center. In addition to our inventories of new vehicles, Ed Morse Automotive Group offers a wide variety of pre-owned vehicles in a wide variety of makes and models. Each of our Ed Morse Automotive Group locations also offer a service center ready to keep your car in the best condition possible.
What you'll do
- The Service Advisor acts as the principal contact between the dealership and customers for vehicle repair and maintenance services. Their goal is to ensure customer satisfaction while maximizing dealership sales of parts and services.
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