Ecolab’s Nalco Water business is seeking a Resident Service Representative II to join our industry leading team. If you are a passionate technical professional that enjoys interacting with customers and likes to work in an autonomous, hands-on environment, we invite you to apply! 

You will be joining a talented team that monitors and maintains a variety of air and water quality systems. In this position you will provide customers with problem solving support, generating a high level of customer satisfaction. 

What’s in it For You: 

• You will join a large growing company offering excellent benefits 
• Opportunity for a long term, advanced career path 
• Access to best in class resources, tools, and technology 
• Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment 

What You Will Do: 

• Perform daily process application quality analysis using small intricate parts 
• Provide routine and special application service support to customers 
• Execute required chemistry tests 
• Log and report data 
• Maintain product inventories 
• Provide technical support to customers 
• Troubleshoot and maintain systems as needed 

Position Details: 

• Location: London and Ingersoll, providing daily on-site customer support.
• Shift: Position will support the day shift, Monday to Friday. Some overtime or emergency support will be required, based on business need.

Minimum Qualifications: 

• High school diploma or equivalent 
• 1-4 years of mechanical / technical experience
• Experience working with Microsoft Office Suite 
• Must be 18 years of age or older 
• Must be authorized to work in Canada
• No immigration sponsorship available for this position 

Physical Demands:  

• Must be able to physically perform the essential duties of the position which include lifting (up to 50lbs), stooping, kneeling, crouching, reaching, balancing, walking, standing, talking and hearing 

Preferred Qualifications: 

• Strong customer service skills; proven ability to interface positively and professionally with the customer 
• Ability to analyze readings and put data in a spreadsheet in a logical manner 
• Possess above-average verbal and written communication skills 
• Must be able to explain results of data gatherings 

Annual or Hourly Compensation Range

Base salary range is $46,400 - $75,000. This position has a base salary and is eligible for overtime.

Ecolab in good faith anticipates it will pay within the posted range. Many factors are taken into consideration when determining the compensation for a potential new employee such as education, training, experience, work location, travel (if required), etc.

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here https://jobs.ecolab.com/working-here/  to see our benefits.     

This is a new position.

About Nalco Water: 

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.