About this role
What You Will Do:
- Develop divisional quality strategy and provide E2E quality management to improve customer experience.
- Review divisional quality metric, drive quality loss program and performance improvement.
- Manage customer complaint handling, coordinate with cross functional teams to lead the root cause analysis and CAPA.
- Provide the quality management for design quality on innovation and localization projects.
- Drive the plant quality culture and capability building.
- Work and communicate with global quality management.
- Support supplier development and qualification in terms of quality based on sourcing strategy.
- Ensure the end-to-end management of supplier quality and perform quality audit to make sure quality standard and compliance with insourcing contract management.
- Manage the market surveillance, customer audit, external audit and implement internal audit.
- Use digital/AI technology to transform the quality system and operation.
Minimum Qualifications:
- Bachelor's degree or above in Chemical Engineering, Applied Chemistry, or chemistry related fields.
- More than 8 years of quality management experience in the chemical specialty or FMCG related industry. Division quality or regional quality experience is required.
- Strong knowledge of end-to-end quality management, and capable of using quality management tools for quality analysis and improvement. Lean or TPM certificate is preferred.
- Excellent communication and coordination skills, fluent communication in English.
Other facts
About Ecolab
A trusted partner for millions of customers, Ecolab (NYSE:ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on more than a century of innovation, Ecolab has annual sales of $16 billion, employs approximately 48,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, high tech, life sciences, hospitality and industrial markets.
For more Ecolab news and information, visit www.ecolab.com.
What you'll do
- Develop divisional quality strategy and manage end-to-end quality management to enhance customer experience. Oversee customer complaint handling and coordinate with cross-functional teams for root cause analysis and corrective actions.
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