About this role
What You Will Do:
- Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.
- Diagnosis and troubleshooting issues and problems on Ecolab Food & Beverage proprietary equipment.
- Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.
- Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program
- Track phone calls and emailed support tickets using ticket tracking system
- Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
- Support team vision, goals, and metrics
Position Details:
- Location: Naperville, IL
- Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Minimum Qualifications:
- Bachelor's degree in computer science or related field
- 1 year of experience in a communications or sales role environment, or alternatively, 1 years of experience in an industrial, mechanical, or electrical environment.
- Basic understanding of PLC knowledge
- Experience working with Microsoft Office
- Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer
- Experience with Gateways and Connectivity on automated systems
- Troubleshooting experience in electrical or mechanical systems
- Ability to analyze data
- Verbal communication skills
- No immigration sponsorship available for this position
Preferred Qualifications:
- Associate degree or bachelor’s in engineering discipline, or 1-3 years’ experience in a related technical field.
- Troubleshooting experience in electrical or mechanical systems
- Basic understanding of PLC knowledge
- Troubleshooting experience in electrical or mechanical systems
- Ability to analyze data
- Experience working with Microsoft Office Suite and SAP
- Basic understanding of PLC knowledge
- Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.
- Strong communicator and collaborator with experience working across multiple functions
- Able to manage multiple projects in a fast-paced environment
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Other facts
About Ecolab
A trusted partner for millions of customers, Ecolab (NYSE:ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on more than a century of innovation, Ecolab has annual sales of $16 billion, employs approximately 48,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, high tech, life sciences, hospitality and industrial markets.
For more Ecolab news and information, visit www.ecolab.com.
What you'll do
- The specialist will provide first-line contact for troubleshooting issues with proprietary equipment like 3D TRASAR and Nalco Water equipment, offering live phone support to field representatives regarding standard equipment and catalog products. This role also involves communicating pricing, warranty, and parts information while tracking support tickets.
Ready to join Ecolab?
Take the next step in your career journey