Operations Specialist Senior, Claims

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

Under limited supervision, reviews claims and discharge documents/reports per department procedures and regulatory requirements. In addition, this position performs quality assurance duties.

Essential Duties and Responsibilities

• Processes discharge request/reports.
• Reviews pending queue to release questionable claims for timely payment.
• Reviews supplemental, partial and Teacher Loan Forgiveness claims.
• Performs timely audits of specialists and associates’ tasks.
• Updates loan information on internal claims system.
• Processes claim reports.
• Performs post claim sampling review.
• Researches and resolves problems with claim records.
• Assists the lead and manager with training of new staff and testing of system enhancements as needed.
• Actively participates in projects assigned to ECMC from the Department of Education.
• Performs other duties and responsibilities as assigned.

Required Qualifications

• High School diploma or GED
• 3+ years of relevant work experience
• Basic proficiency in mathematical skills and concepts
• Basic proficiency in Microsoft Office suite, specifically with Word and Excel applications

Preferred Qualifications

• 1 year of experience drafting professional written communication and providing verbal communications to internal and external clients
• 1 year of working in the student loan industry
• Working knowledge of student loan industry regulations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The hourly pay range for this position is $21.00 - $25.00. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location.

This position is classified as hybrid and requires attendance on designated in-office days.

ECMC Group also provides a comprehensive benefits package:  

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.