Agency Relations Representative

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

Under direct supervision, provides assistance to the operational support of ECMC’s external collection agency partners.

Essential Duties and Responsibilities

• Creates reports for internal and external use including Daily Performance reports, Weekly Placement by Performance reports and Monthly reports
• Acts as resource for staff and external agencies for updates
• Assists in researching and reviewing account issues
• Researches rehabilitation balance discrepancies
• Responds to telephone calls, voicemails, emails and written correspondence from external agencies
• Assists external agencies in Direct Loan Consolidation process  
• Manages balance discrepancy report and works with lenders for additional funding on Rehabilitation accounts
• Manages relationships with external collection agencies
• Tracks, researches and resolves agency-related issues
• Complies with all ECMC Group Policies
• Performs other duties and responsibilities as assigned

Required Qualifications

• High School diploma or GED
• 2+ years of experience in the financial services industry
• Data entry experience
• Basic proficiency in Microsoft Office suite

Preferred Qualifications

• Post-secondary degree
• Knowledge of the student loan industry

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The hourly pay range for this position is $21.00 - $28.00. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location.

This position is classified as hybrid and requires attendance on designated in-office days.

ECMC Group also provides a comprehensive benefits package:  

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.