About this role
Customer Service Graduate
Ebury Leon Office - Hybrid: 4 days in the office, 1 day working from home per week
We are looking for a Client Servicing Graduate to join the Servicing Team in our Central Leon Office. This role will report to our Client Servicing Manager. We are looking for someone who can ideally speak Spanish and English, although any other languages will be an asset.
What you’ll do
● Safeguarding Ebury and our existing Clients from financial crime risk - including money laundering, terrorist financing, bribery and corruption, fraud, sanctions risk, tax evasion and reputational risk
● Resolution of customers related issues on email and chat
● Liaise with most typology of requests involved in the team’s workflow
● Manage requests for information relating to the client’s account or activity with Ebury
● Efficient management of a personal portfolio of cases and tasks
● Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks
● Complete allocated tasks with focus, and in a timely manner
● Communicate the status of tasks to colleagues and Supervisors, escalating problems swiftly, as needed
● Uphold and reinforce company and departmental values
● Adhere to all internal policies, processes and procedures
What you’ll need
● Diligent, with excellent attention to detail
● Proactive, with the ability to work within strict time-frames and under pressure
● Strong communication skills, both written and verbal
● Highly empathetic, with strong active listening skills
● Co-operative, and comfortable working in a team environment
● Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
● Adaptable, with the ability to cope with changing products, processes and procedures
● Aligned with Ebury values
● Fluency in English and Spanish, any other language is considered a real benefit
Why Ebury?
- Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
- Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
- Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
- Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
- Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
- Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
- Central Office: A fantastic location with excellent transport links.
Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!
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About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.
Other facts
About Ebury
About Ebury®
Ebury is a Fintech company specialised in international payments, collections, and foreign exchange services. It offers financial solutions aimed mainly at SMEs and midcaps. Ebury offers foreign exchange activity in over 130 currencies - for both major and emerging markets - as well as cash management strategies, trade finance, and foreign exchange risk management.
Founded in London in 2009 by Spanish engineers Juan Lobato and Salvador García, the company has grown its global market presence to a network of 31 offices in 21 countries and more than 1,300 employees.
Throughout its history, the company has received more than 20 international awards, including the Financial Times 1000 Europe's fastest-growing companies 2020 and The Sunday Times Tech Track 100. All these recognitions place Ebury as one of the leading European financial technology companies.
ebury.com
What you'll do
- The role involves safeguarding clients from financial crime risks and resolving customer-related issues through email and chat. Additionally, the graduate will manage a personal portfolio of cases and ensure timely completion of tasks.
Ready to join Ebury?
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