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About eBay Live

eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling.

About the role

eBay Live is redefining how sellers engage customers through real-time commerce. We’re hiring a Senior Manager, Scaled Seller Enablement to build and operationalize solutions to reduce friction for our Live Sellers at scale. As an Individual Contributor on the Product & Operations team, you will operate as an internal consultant hyper-focused on building operational processes and informing product roadmaps that will help our unmanaged sellers succeed. You will build for scale, maintain a global perspective, and develop clean and repeatable tooling (SOPs, dashboards, change management plans, etc) to ensure process adoption before moving to the next highest-impact problem. As a Senior Manager, you will also drive discovery for ambiguous problems, design program KPIs and guardrails, and make cross-initiative tradeoffs to further the business unit’s overall strategy.

What you will accomplish:

Develop Seller Strategy

• Use internal and external data to identify opportunities and challenges across the eBay Live seller journey, with a focus on scaling support for unmanaged sellers.

• Drive discovery for complex problems and deliver clear proposals, prioritization frameworks, and project roadmaps to executive audiences.

Backlog Triage & Portfolio Management

• Analyze internal and external seller friction points across application, onboarding, activation, and ongoing selling.

• Size the impact of identified issues and recommend focus areas for resolution in partnership with Ops, Product, and PMM teams.
   

Build & Operationalize Solutions

• Design scalable, ops-led solutions across seller onboarding, lifecycle communications, enablement, and support content.

• Partner with Product and PMM to gather requirements, support feature launches, and ensure seller readiness through education and communications.

• Stand up programs, SOPs, and best practices across regions, accounting for localization needs and driving adoption through change management.

Influence, Measure, and Learn

• Align and influence cross-functional stakeholders including Category, Customer Success, Product, Legal, PMM, and Finance.

• Define KPIs, track success, measure ROI, and feed insights back into the Seller Success roadmap.

• Keep the eBay Live seller at the center of the work, identifying opportunities to increase seller effectiveness and GMV.

What you will bring:

• 7–9+ years in Strategy & Operations, program delivery, or consulting-style roles with building, scaling, and managing complex cross-functional programs

• Self-starter with a proven track record of developing strategy, managing dependencies, influencing executive-level leaders and driving ownership across cross-functional teams

• Strategic thinking capabilities, including the ability to share insights to inform business planning initiatives, develop cross-functional frameworks for success, and build cases for investment

• Strong analytical skills, a proven track record of translating insights into actionable strategic plans, and demonstrable experience of innovative problem-solving at scale

• Excellent organizational, communication, and interpersonal skills, including the ability to succinctly communicate complex problems to executive audiences, quantify issues and impact, and develop well thought-through resource asks and potential solutions

• A dynamic, proactive approach, an ability to create clarity out of ambiguity, and the desire to work in a fast-paced, evolving environment

• Nice to Haves: MBA or similar relevant experience, marketplace or live/creator commerce experience, and/or customer enablement experience within e-commerce

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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