EI
Branch Operations Manager
full-time•Mamaroneck
About this role
The Service Operations Manager is responsible for supporting and directing the Field Service, Service Delivery, Warehouse and Refurbishment Personnel. They are also responsible for ensuring that customers are provided an exceptional customer service experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Hire, Disciplinary Action, Lead, Manage, Coach and Mentor all assigned departments.
- Responsible for oversight of all operational aspects including distribution operations, customer service, human resources, and administrative duties
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Provide training, coaching, development, and motivation
- Displays extensive working knowledge of industry standards and practices, including product details and company services offered
- Responsible for employee yearly performance reviews
- Ensure branch readiness by providing employees with the tools to do their job, i.e. training, vehicles, equipment including a clean and healthy work environment
- Manage equipment refurbishment ensuring work is completed to standard
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
- Maintain and monitor metrics
- Other duties as assigned
POSITION QUALIFICATIONS:
Education: Bachelor’s degree or relevant technical certifications
Experience: Customer Service experience is required, previous service experience preferred
Other Desired Skills:
- Strong customer-facing skills as well as strong phone skills and the ability to project a pleasant tone
- Proficient in Microsoft applications
- Ability to perform effectively in a fast pace environment
- Strong organizational and time management skills
- Ability to learn Easy Ice/Automatic Icemakers protocols and procedures
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
- Exhibit good decision making, analytical problem solving and excellent organizational abilities
- Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills
WORK ENVIRONMENT:
- Requires on-site attendance
- Work primarily in a climate controlled environment with minimal safety/health hazard potential
- Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
- Sits for extended periods of time
- Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.
Easy Ice, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.
What you'll do
- The Branch Operations Manager oversees Field Service, Service Delivery, Warehouse, and Refurbishment Personnel while ensuring exceptional customer service. They are responsible for hiring, training, and managing staff, as well as improving operational processes.
About Easy Ice LLC
Easy Ice offers the nation’s only all-inclusive commercial ice machine subscription. We set out to transform ice machine rental for the benefit of business owners, going further than traditional ice machine leasing options to create a truly superior alternative to ice machine ownership. Our subscription combines the best commercial ice machines with the highest quality maintenance and repairs performed by the most qualified technicians.
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Frequently Asked Questions
What does a Branch Operations Manager do at Easy Ice LLC?
As a Branch Operations Manager at Easy Ice LLC, you will: the Branch Operations Manager oversees Field Service, Service Delivery, Warehouse, and Refurbishment Personnel while ensuring exceptional customer service. They are responsible for hiring, training, and managing staff, as well as improving operational processes..
Is the Branch Operations Manager position at Easy Ice LLC remote?
The Branch Operations Manager position at Easy Ice LLC is based in Mamaroneck, New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Branch Operations Manager position at Easy Ice LLC?
You can apply for the Branch Operations Manager position at Easy Ice LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.