EB
Store Manager (Branch Head) - South Metro Manila
full-time•Manila
About this role
About the Job
Location: BGC, Makati, Alabang, Paranaque, Las Pinas, Pasay, Pasig, Antipolo, Ortigas, Taft- Manila, Downtown Manila
Corporate Title: Manager to Senior Assistant Vice President
Work Arrangement: On-site
Our Branch Banking Group is looking for experienced professionals to join us in different locations including Makati, Alabang, Paranaque, Las Pinas, Pasay, Pasig, Antipolo, Ortigas, Rizal for the role of Store Manager (Branch Head).
In this role, you will lead the way, turning your branch into a hub of growth, new ideas, and strong customer bonds. You will do more than manage, you will make the branch a standout for success and happy customers by selling great products, building relationships, and helping your team grow.
Your dream. Our focus.
East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.
We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.
Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.
What the role will entail
- Responsible for making the branch the main distribution channel of the bank by selling its products and services
- Grow and deepen relationships with existing clients by offering other products and services suitable to them
- Implement marketing programs/strategies that would promote products, increase new bank customers, and maximize existing customers' share of wallet
- Mentor and coach the branch sales team
- Approve transactions and oversee the performance of service in the branch that would impact customer satisfaction and relationships
- Perform compliance/governance and risk management requirements based on the policies and framework set by the bank
- Perform customer service standards by applying the right attitude and skills using the EastWest Service Pillars and Service Standards
What we're looking for
- Bachelor's degree in business or any related field
- Requires a minimum of 2 years of relevant experience in an equivalent role within the banking industry
- Strong leadership skills and a track record of effectively managing a sales team
- In-depth knowledge of banking products, services, and industry regulations
- Strong communication and interpersonal skills with a proven track record of exceeding sales targets and fostering lasting customer relationships.
What you can expect from joining our team
- Career development and training opportunities
- Competitive salary package and benefits
- Performance-based incentives and recognition programs to reward high-performing individuals
- Opportunity to work with industry experts and be mentored by them
- Defined career progression paths to guide you in your professional growth
What you'll do
- The Store Manager will be responsible for making the branch the main distribution channel of the bank by selling its products and services, as well as mentoring and coaching the branch sales team. They will also oversee compliance and customer service standards to enhance customer satisfaction.
About EastWest Bank
Company Overview
East West Banking Corporation, established in 1994, is one of the fastest-growing banks in the country today. It caters to the financial needs of consumers, middle market corporates, and the mass affluent. Through its vast network of stores nationwide, it offers a wide range of banking products and services, as well as allied financial services: non-life insurance brokerage, bancassurance, and leasing.
EastWest’s goal is to provide excellent customer service, relevant products that meet the customer needs and having the most engaged and loyal customers and employees, while providing services befitting of a world-class bank anchored on service excellence in its chosen markets.
With steadfast commitment to make "Your Dream Our Focus," EastWest continues to develop innovative products and services and alternative delivery channels that cater to the diverse and evolving needs of its clientele.
Mission
For our chosen markets
by providing them with excellent service in the delivery of integrated and innovative products, responsive to their current and future financial needs, at the best value.
For our employees
by continuously providing them with opportunities to develop their full potential and by giving recognition and rewards commensurate to their contribution.
For our community
by committing ourselves to improving the quality of life of those around us through the support for various charities and involvement in outreach activities.
For our regulators
by uncompromisingly adhering to the highest standards of business ethics and corporate governance.
For our shareholders
by managing the bank professionally and prudently to consistently achieve optimal possible returns.
Ready to join EastWest Bank?
Take the next step in your career journey
Frequently Asked Questions
What does a Store Manager (Branch Head) - South Metro Manila do at EastWest Bank?
As a Store Manager (Branch Head) - South Metro Manila at EastWest Bank, you will: the Store Manager will be responsible for making the branch the main distribution channel of the bank by selling its products and services, as well as mentoring and coaching the branch sales team. They will also oversee compliance and customer service standards to enhance customer satisfaction..
Is the Store Manager (Branch Head) - South Metro Manila position at EastWest Bank remote?
The Store Manager (Branch Head) - South Metro Manila position at EastWest Bank is based in Manila, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Store Manager (Branch Head) - South Metro Manila position at EastWest Bank?
You can apply for the Store Manager (Branch Head) - South Metro Manila position at EastWest Bankdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.