General Manager

Job Title: General Manager
Reporting to: Regional Director of Operations
Salary Range: $110,000 - $140,000

What do we offer?

• Hotel Discounts at Marriott Properties
• Retirement Savings Plan
• Health & Dental Benefits
• Associate Meals
• Wellness Days
• Career Development

 Responsibilities of the General Manager are:

• Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work.  Comply with and advise staff of formal policies and procedures, identify options, and resolve issues.  Initiate salary, disciplinary, or other staffing-related actions per company rules and policies.  Alert regional management or corporate office of serious issues.
• Meet or exceed Gross Operating Profit (GOP) and flow through goals. Maximize room revenues and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals.  Anticipate and plan for market shifts.
• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation.  Control labour and expenses in all areas of operations.  Generate well-written commentary and correct departmental control issues.  
• Generate and execute the Capital Expenditure Plans for capital improvements to enhance the assets of the company and brand loyalty.
• Achieve and maintain Overall Satisfaction Score (OSS) goals.   Oversee the guest service function to ensure guest complaints are resolved appropriately and that appropriate service recovery gestures are made to ensure complete guest satisfaction.   Establish and implement superior VIP services and programs that meet and/or exceed the expectations of the hotel’s clientele. 
• Ensure that food and beverage profitability and revenue goals are met or exceeded by ensuring optimal use of banquet/outlet space and the cost-effective management of the hotel's food and beverage outlets.   Adhere to brand standards.

Education, Qualifications, Knowledge & Skills:

• Bachelor’s degree in Hotel Administration, Business Administration or equivalent 
• 5-10 years of general management experience in a related full-service, luxury or resort property.  The type and level of experience required may vary slightly based on the size and complexity of the operation.  Must speak fluent English.  Other languages preferred.

About the Hotel: Four Points & Element Toronto Airport is a dual-branded property owned by Easton’s Group of Hotels.  This new, eco-friendly hotel is a dual branded property that shares one building with the Four Points by Sheraton Toronto Airport.  The fusion of our Marriott hotels allows guests to take advantage of extra amenities like an on-site café, Moment’s restaurant, an indoor pool and whirlpool, a patio for summer BBQ’s and over 10,000 square feet of banquet space.   Offering fully equipped kitchens, comfortable Westin heavenly beds and sustainable practices such as water filtration systems, shareable bikes and electric car charging stations, you have everything you need to be at your nest, whether you’re visiting Mississauga, Ontario, for a weekend getaway or an extended stay.   

About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry–renowned brands such as Marriott/Starwood, Hilton and IHG. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, results driven and appreciate the recognition, Easton’s is your career partner of choice.

Accessibility & Accommodation:
Four Points & Element Toronto Airport is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.  Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.