Easterseals is leading the way to full equity, inclusion and access through life-changing disability and community services. For more than 100 years, we have worked tirelessly with our partners to enhance quality of life and expand local access to healthcare, education and employment opportunities.  Easterseals Southern California provides essential services and on-the-ground supports to more than 15,000 people each year—from early childhood programs for the critical first five years, to autism services, daily and independent living services for adults, employment programs, veterans’ services and more. Our public education, policy and advocacy initiatives positively shape perceptions and address the urgent and evolving needs of the one in four Americans with disabilities today. Together, we’re empowering people with disabilities, families and communities to be full and equal participants in society.

Join us as we seek to be the most inclusive place for people with disabilities to live, learn, work & play easterseals.com/southerncal

OVERVIEW OF POSITION: Under direct supervision, serves as a primary point-of-contact for intake related services to associates, participants, funding sources, billing department, and regional centers. Provides customer support to participants and their families who are receiving services. Maintains accurate participant information in databases for scheduling of treatment and billing of autism services.

ESSENTIAL FUNCTION:

• Maintains frequent professional and courteous communications with ESSC associates, funding sources, participants and their families, and other contacts; accurately relays messages as needed. Responds to reports, issues, and billing inquiries from funding sources, as well as inquiries from the Regional Center. Sends out participant termination notifications to appropriate parties and provides status updates for missing authorizations when needed.
• Manages data and documents correspondence; uploads reports, welcome packets and other related documentation in a computer-based records keeping system as outlined in TaskList. Uploads daily participant authorizations received by funding sources. Maintains monthly Medi-Cal list and sends to appropriate parties.
• Reviews and corrects reports as directed to ensure hygiene of data entry in practice management systems. Compiles intake data and sends to management on a monthly basis. Tracks missing authorization issues & follows up with Kaiser Permanente (KP) as needed.
• Attends staff meetings, trainings, in-services, and other meetings as requested. Assists with the orientation and cross-training of new Intake Coordinators.
• Perform other duties as assigned.

EDUCATION:

High School Diploma, GED or national equivalent.

EXPERIENCE:

• 1-2 years’ customer service and/or administrative support experience is required.

KNOWLEDGE, SKILLS, ABILITIES:

• Proficient in Microsoft Office applications (e.g. Outlook, Word, Excel, Skype) and related computer software; ability to learn new software programs as needed.
• Ability to maintain positive customer service interaction, and a high degree of professionalism.
• Ability to exercise discretion and maintain a high level of confidentiality.
• Ability to communicate effectively through oral and written skills, and work cooperatively with a variety of individuals and groups.
• Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals of Southern California and/or program requirements

Carrying/Lifting: occasional
Standing: occasional
Sitting: occasional
Walking: occasional
Repetitive Motion/Activity: The position requires frequent speaking and listening; frequent sitting and maintaining close visual attention to a computer/laptop/tablet.
Visual Acuity:
Travel:
Environmental Exposure: The working environment is generally favorable. Lighting and temperatures are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.