Clerical Team Leader

• Maroondah Hospital Emergency Department
• Exciting leadership opportunity
• Permanent Full-Time
• HS2 Classification / Super + Generous Salary Packaging

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and statewide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

About the Department 

The Emergency Department at Maroondah Hospital cares for approximately 60,000 patients per year, averaging 165 presentations per day. Presentations include critically unwell patients requiring immediate stabilisation as well as a considerable proportion of paediatric presentations. Departmental resources include 35 treatment spaces, including 3 resuscitation bays, dedicated paediatric and fast track treatment areas, and a 20-bed combined adult and paediatric Short Stay Unit.

We are also excited that the Maroondah Hospital Emergency Department has commenced planning for a dedicated paediatric emergency zone and paediatric short stay unit.

About the Role

The Emergency Department Clerical Team Leader has oversight of the Emergency Department (ED) clerical team and reports directly to the Nurse Manager.

The role provides leadership of day-to-day delivery of all clerical functions within the ED including face to face customer services, high quality data entry, reporting to internal and external departments, and professional development within the clerical team.

This position will incorporate a combination of rostered clerical floor shifts and supernumerary leadership shifts to support the needs of your team and the department.

About You

To be successful in this role you will possess:(examples below)

• A strong commitment to high quality patient care and experience
• Ability to provide leadership that empowers those in your team
• Technical expertise in patient record management systems
• Excellent communications skills, both verbal and written
• Strong organisational and time management skills

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What We Offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Mentor and Shadowing program 
• Access to discovery days across our 50 sites 
• Study and professional development leave 
• Friendly & supportive teams
• Commitment to Diversity, Equity and Inclusion 
• Fitness Passport for work-life balance 
• Employee Assistance program accessible for you and your loved ones 
• Flexible working hours and excellent entitlements 
• Salary packaging options and an employee benefits scheme 
• Access to Private Health Insurance offers 
• Digital upskilling, such as excel and Power-Bi training 
• Cafes at all of our Hospitals 

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to Know

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.

Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people.  We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.

Aboriginal and Torres Strait Islander peoples, women, those from the LGBTIQ+ community, people living with a disability and those from a culturally and linguistically diverse background, are strongly encouraged to apply. Those seeking support in submitting an application are welcome to contact the hiring manger listed or feel free to contact the Talent Acquisition Team.

Please note applications will be screened upon receipt and advertising may close prior to the closing date

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please find the position description here.

Contact Person: Leanne Stella

Contact Number: 9871 3551

Contact Email: [email protected]

Job Posting End Date: 16/02/26

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]

Click Here for the Candidate Guide also for help in our recruitment process!

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day