Eastern Air Express - Manager of SOC - Greensboro, NC

Overview 

At Eastern Air Express, curiosity and excitement for growth go a long way. In fact, Eastern Air Express was launched by seekers, adventurers, and above all, fliers. Our open-hearted attitude, respect for the people we fly, and attention to detail are what set us apart from our competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful. This summary provides a listing of the knowledge, skills, and abilities that are critical components of the position. 

Position Summary:
 

This is a full-time position that will report to the Director of Operations. The Manager of Flight Following is responsible for overseeing the day-to-day flight planning and logistics of the airline relating to aircraft, security, personnel and costs. The successful candidate will be able to demonstrate a thorough knowledge and understanding of all FAR Part 121 aircraft flight planning and flight following requirements. Good communication skills are required, and the successful candidate must be able to exhibit the values and culture of the company while working with flight crews in a fast paced/dynamic environment.
 

Duties and Responsibilities
 

• Exercises sound-good judgement at all times to ensure least amount of risk to the airlines daily flight following operations while making common sense decisions that help to ensure flight safety, security, productivity and efficiency;
• Over sees aircraft flight following to ensure that flight operations are conducted in a professional manner and in with applicable FAA regulations, Company’s GOM, SOCM, and OpSpecs;
• Puts policies and procedures in place, and makes recommendations to higher level management that helps ensure the safety of passengers and aircraft;
• Manages aircraft flight followers to ensure that flights are planned in accordance with appropriate regulations and policies at all times in accordance with14 CFR FAR Part 121 supplemental regulations;
• Facilitates communication between flight following team and others 
• Generates reports and responsible for the flight following department records to ensure accurate reporting, currency, accounting, and retention as required;
• Ensures that all aircraft flight followers remain current in their qualifications by coordinating all recurrent training and ensures all new hires are properly trained and qualified before beginning their duties;
• Works with outside vendors at the direction of higher-level management to ensure systems remain reliable and identifies areas for improvement relating to systems or resources;
• Other duties and responsibilities as assigned by Director of Operations;
  

Qualifications: 

• FAA Aircraft Dispatchers license is preferred
• Associate degree or higher preferred
• 3-5 years of previous experience of working in an aircraft dispatch or flight following environment for a Part 121 or Part 135 air carrier; international experience preferred
• 3-5 years of previous supervisory and/or leadership experience preferred
• 3-5 years of customer service experience, airline or travel related environment preferred
• Reliable and self-motivated with a positive attitude
• Able to multitask efficiently and effectively to meet deadlines
• Interpersonal, written and verbal communication skills
• PC proficient in Microsoft Office products and general internet applications
• Ability to work any shift including evenings, weekends, holidays and overtime as needed
• Ability to read, write, speak and understand English
• Pass a two (2) year drug and alcohol background check, pre-employment drug test, and criminal history records check (CHRC)
• Eligible to work in the United States.

Eastern Air Express is an Equal Opportunity Employer.