About this role
Do you want to make a positive difference to vulnerable people’s lives? Are you empathetic to the needs of vulnerable people? Are you good at communicating with a wide range of different people? If so this could be the role for you!
As a Client Affairs Case Worker (CASO) you will be part of a team that supports vulnerable adults who receive care and support through ESCC’s, Adult Social Care service and who lack mental capacity to manage their finances and property themselves, by taking on the responsibility by way of Department for Work and Pensions Appointeeship or Court of Protection Deputyship. The role of the CASO is to support the team to manage clients’ financial affairs. You will deal with queries via post, email and telephone calls. You will support the team to review clients’ finances, including benefits and income applications, payment of bills and expenses. You will work with your team members and professionals from other Adult Social Care teams and external organisations, to make sure clients are receiving the best service.
We are looking for candidates who:
- Have excellent communication skills
- Are organised, self-motivated and proactive
- Have a good level of numeracy
- Are a Team player
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
Please download the Job Description and Person Specification for more information.
For guidance on how to write an application see our how to apply page and our statement on the use of AI.
Interviews will take place in person at St. Mary’s House, 52 St. Leonards Rd, Eastbourne, BN21 3UU. If you are unable to attend in person and would prefer to interview remotely on Microsoft Teams, let us know and we will arrange this with you. We wish to conduct interviews on Thursday 12 February 2026, but this date is still to be confirmed. If you are unavailable on the finalised date, let us know and we may be able to schedule an alternative date to interview you.
Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.
We think East Sussex County Council (ESCC) is a great place to work. One of the most important things about working here is the knowledge that you are working to help others and the real sense of achievement and purpose that brings.
If successful you will be eligible for a wide range of staff benefits, including schemes and discounts for travelling to work, discounts with high street retailers, cinemas, and local attractions. More details can be found here: Employee benefits | East Sussex County Council.
ESCC offer a wide variety of training, including national accreditation scheme, apprenticeships: Apprenticeships at East Sussex County Council | East Sussex County Council.
You will also be eligible to sign up to the East Sussex County Council Pension Fund which was awarded the 2021 Local Government Pension Scheme Fund of the year. More information about the fund and its benefits can be found here: About the Scheme | East Sussex Pension Fund
If you think this could be the job for you, please contact Lily Hoyland - Team Leader on [email protected] who will be happy to answer any queries you have about the role.
'I’ve worked with the council for over 10 years, and I stay here because I find it really rewarding. I know that I’m making a difference'. Joe, Information Analyst
For a team that supports you, choose East Sussex!
Other facts
About East Sussex County Council
East Sussex County Council is a local authority who deliver vital community services to over half a million people, residents, businesses and visitors in East Sussex.
As an employer we offer a diverse and rewarding range of career opportunities. If you came to work for East Sussex County Council, your chosen pathway could involve work that directly influences the education, social, mental, financial, and physical wellbeing of our residents and shapes the environment within which they live, or you might make your mark within one of the essential functions that supports the delivery of these services.
• Adult Social Care and Health – provide social care services for residents over 16, including residential care and sensory care services. It also has the public health remit.
• Governance Services – provides overall governance aspects of the council including legal and constitutional arrangements.
• Children’s Services – provide social care for people under 16, state education and other childcare services.
• Business Services – responsible for managing our finances, IT, human resources, procurement and property.
• Communities, Economy and Transport – responsible for community services such as libraries and registrars, customer access/services, roads, transport planning, economy and the East Sussex environment.
For information about the latest job vacancies visit our LinkedIn jobs page: https://www.linkedin.com/showcase/east-sussex-jobs/about/
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What you'll do
- The Client Affairs Support Officer supports a team managing the financial affairs of vulnerable adults who lack mental capacity, acting under DWP Appointeeship or Court of Protection Deputyship. This involves handling client queries via post, email, and phone, and supporting the review of finances, benefits applications, and bill payments.
Ready to join East Sussex County Council?
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