Coordinator, Order Management

About the Company

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys, Naturium, high-performance, biocompatible, clinically-effective and accessible skin care, and our newest brand, rhode, a line of curated skincare essentials, formulated for a variety of skin types and needs with high performance ingredients, it’s a daily routine that nourishes your skin barrier over time.

In our Fiscal year 25, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 27 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last six fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us

Job Summary

The Order Management Coordinator is responsible for managing and executing the full lifecycle of inbound orders received from retail partners across multiple brands. This role serves as a central point of communication between Sales, Planning, and third-party warehouse partners and requires strong organizational and communication skills.

• Manage, process, and troubleshoot all inbound and outbound EDI transactions.
• Allocate product based on predefined criteria when inventory is constrained.
• Maintain full ownership of the order-to-cash process.
• Communicate daily with internal and external stakeholders regarding order status, out-of-stocks, shipping delays, and other exceptions.
• Collaborate closely with Sales, Planning, and Warehouse teams to ensure timely and accurate order fulfillment.
• Ensure vendor compliance with retailer-specific requirements and routing guidelines.
• Research and resolve chargebacks for assigned accounts.

• Bachelor’s degree in Operations, Business Management, or a related field, or equivalent work experience.
• 1–3 years of experience in a related role; consumer products experience preferred.
• Strong proficiency in Microsoft Excel, including Pivot Tables and VLOOKUP (or equivalent functions).
• Experience working with EDI transactions and troubleshooting; ERP experience (e.g., NetSuite, SAP) is a plus.
• Experience working with mass merchandisers preferred.
• Excellent organizational, communication, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and ability to meet tight deadlines.
• Proven ability to collaborate effectively with cross-functional teams and all levels of the organizations.

The base salary range for this role is listed above. 

Total compensation includes base salary, annual company-based performance bonus, and equity. Under e.l.f.’s annual bonus program, employees are eligible to earn up to 200% of their target bonus when company performance exceeds defined goals. In addition, e.l.f. provides a variety of other benefits to employees, including medical, dental, and vision insurance, a retirement savings plan, gender neutral parental leave, and unlimited paid time off. The amount of total compensation (including base salary) offered will be based on a wide range of factors, including geographic location, experience, specific skills, and qualifications.

Compensation components are subject to change at the company’s discretion

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.

e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.