About this role
About Us
At Dyson, we believe in pushing the boundaries of technology to create revolutionary products that transform everyday experiences. In the world of beauty and hair care, we are committed to redefining standards and empowering individuals to look and feel their best with no compromises.
Our advanced beauty technology and formulations are engineered to enhance styling routines whilst protecting and maintaining hair health—no heat damage, every hair type, every style. With groundbreaking innovations and an unwavering focus on quality and performance, Dyson has become a trusted leader in beauty technology. Join Dyson’s fastest growing category and continue to help us elevate and expand the Dyson Beauty experience to reach shoppers across global markets.
About The Role
Reporting to the Central Supply Chain Director, the Sr Order Desk Manager is responsible for orchestrating and coordinating order management processes in collaboration with the DBS order desk team across the EMEA region.
This role works closely with market teams, third-party logistics partners, and shared service stakeholders to ensure streamlined, consistent, and efficient order-related processes are delivered regionally.
You will:
Act as the primary point of contact for all EMEA order management service queries, ensuring efficient coordination between cluster markets, 3PL partners, and central service providers.
Manage cluster Order Desk Manager on a daily basis
Collaborate with DBS Order Desk Manager and teams to align on business objectives, process improvements, and the implementation of best practices.
Facilitate onboarding, training coordination, and development initiatives in partnership with local market leaders and shared business services.
Oversee adherence to EMEA-wide service standards, process documentation, and compliance requirements, ensuring continuous improvement and optimisation of regional processes.
Coordinate reverse logistics and order-related support, working with regional and local teams to ensure smooth returns, refunds, and reconciliations.
Engage with eCommerce, Retail, and B2B stakeholders, ensuring SAP order processing accuracy and completeness, and collaborating with shared service teams on resolution of complex issues.
Drive communication and collaboration among cross-functional teams, leveraging feedback and insights to identify and escalate regional opportunities for operational excellence.
Support the monitoring and reporting of EMEA service level agreements, ensuring that performance meets or exceeds contracted standards.
Support DBS Order Desk team in continuous improvement process
About You
We're looking for someone who has:
Demonstrated experience in coordinating across markets or functions, ideally in a shared services or regional supply chain environment.
Strong communication skills, with the ability to engage and influence stakeholders across multiple markets.
Familiarity with order management systems (SAP preferred) and best practices in shared service models.
Problem-solving mindset with a focus on process optimisation and regional collaboration.
Experience in managing third-party logistics provider relationships and driving continuous improvement initiatives.
Benefits
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
#LI-KH1
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Other facts
About Dyson
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
What you'll do
- The Senior Order Desk Manager is responsible for orchestrating and coordinating order management processes across the EMEA region, acting as the primary point of contact for service queries. This role involves collaboration with market teams and logistics partners to ensure efficient order-related processes.
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