About this role
About Us
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.
Our Dyson Demo Stores – Service Centre's exist to strength owner experience, education and cultivate a Dyson owner community. Our stores provide a touch point for our owners throughout their journey as a Dyson owner, delivering an exceptional experience through the repair and service of machines, along with education for owners to achieve the best possible outcome each time they use a Dyson machine.
Within our Demo stores, our owners will also be able to get ‘hands on’ with the latest Dyson technology. Here, our Retail Assistants play a pivotal role in delivering informative and inspiring demonstrations, ensuring recommendations are tailored to each and every customer or owner.
About The Role
At Dyson, we take a problem-solving approach to everything we do. Located at our Dyson Store & Service Centre in Moore Park, our Retail Assistants are enthusiastic brand ambassadors, providing the ultimate owner experience. Our Retail Assistants are Dyson advocates who know our technology inside out and are excited by it. They are the face of Dyson, connecting our world leading and pioneering technology with shoppers and owners.
Main responsibilities include but not limited to:-
Deliver hands on demonstrations with our customers, showcasing the unique benefits of Dyson products across the Floor Care, Environmental Control, Personal Care and Professional categories
Taking personal responsibility for achieving individual and store based KPIs, including daily, weekly and monthly sales, customer service and store profitability targets.
Utilise the 4E’s How to Sell framework when interacting with customers in store, through Engage, Explore, Explain and Execute
Utilises the How to Sell framework and ongoing coaching from Community Hub Manager to achieve Monthly Volume, Conversion & Premium Mix targets in store
Proactively approach customers in store, question and generate interest around Dyson products that are suited to their individual needs
Educate and provide guidance on supporting products and/or parts
Maintain a high standard of visual merchandising in your area, always looking for opportunities to increase Dyson in-store presence and reporting and display machine issues or fixture maintenance requirements
Execute and display point of sale material in store
Ensure you have sufficient stock levels, with all Dyson products out on display and in working order with the correct price
Build strong relationships with store management and staff, ensuring consumers are directed to the Dyson brand even when you are not present
Embossing & gift wrapping
About You
You will have an understanding of retail principles such as visual merchandising and sales targets along with a keen interest in technology with the ability to communicate how machines work differently. A high standard of personal presentation and excellent customer service is paramount.
Previous skills & experience:-
Customer service and/or sales experience
Experience within a premium retail environment is advantageous
A confident approach and a friendly, engaging manner
Strong interpersonal skills with an ability to communicate complex information simply
Ability to work independently
Time management skills with the ability to multi-task
Determination, passion and drive for results
Hard working, ambitious approach to all that you undertake
At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.
We have a vibrant and diverse culture that is geared towards recognition and realising ambition.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Other facts
About Dyson
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
What you'll do
- Retail Assistants deliver hands-on demonstrations of Dyson products and take personal responsibility for achieving sales and customer service targets. They also maintain visual merchandising standards and build strong relationships with store management and staff.
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