About this role
- Technical Support & Repair: Diagnose and fix issues, perform hardware repairs, and stay updated on all Dyson products and services.
- Customer Service: Listen to customer needs, empathize, explain complex technical information simply, and ensure a positive resolution.
- Problem Solving: Use diagnostic tools and troubleshooting steps to find root causes and offer the best solutions, sometimes under pressure.
- Sales & Education: Advise customers on product features, purchase options, and relevant services, aiming to enrich their overall Apple experience.
- Team Collaboration: Share knowledge, support peers, and contribute to an inclusive environment.
- Passion for technology and strong communication skills.
- Experience with troubleshooting hardware/software.
- Ability to work in a team and handle high-pressure situations.
- Fine motor skills for physical repairs.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Other facts
About Dyson
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
What you'll do
- The Repair Expert will diagnose and fix issues with Dyson products, perform hardware repairs, and provide technical support. They will also engage with customers to understand their needs and ensure a positive resolution.
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