About this role
About Us
At Dyson we believe everything could be better. Fuelled by a frustration with things that don’t work properly and a relentless obsession with making them work better, we’ve spent the last 25 years pioneering inventions and continually improving.
We’re growing fast. And our ambition is huge. But it’s not simply about more people and more profit. Dyson is all about better ideas and new technologies. It’s about inventing the future.
Our philosophy remains the same as it was 25 years ago when James Dyson invented the first cyclonic vacuum cleaner. We remain family-owned. We don’t bow to outside shareholders or report to the stock exchange. Instead we plot our own path, unshackled from conventional thinking.
About The Role
As our E-Commerce Manager, you will play a pivotal role in shaping and optimising the online shopping experience across Dysons ecommerce channels, including Dyson.com, marketplaces and retailers across the globe. You will be responsible for implementing strategies that enhance every stage of the digital customer journey, working tirelessly to increase engagement and drive revenue growth through your understanding of ecommerce and digital media with a strong command of analytics.
Your day-to-day will involve collaborating across global business functions from digital delivery, UX/UI, media, A/B testing and product teams to introduce new features, campaigns, promotions and functionality that improve business performance. You will oversee the generation of content, product listings, and promotional campaigns, ensuring everything presented to markets is accurate, consistent, and compelling.
Such tasks include;
Play a transformational role within the global e-commerce function, bringing fresh perspectives and industry-leading experience.
Analyse customer behaviour and sales data to identify trends and opportunities.
Benchmark performance and strategic approaches against Dyson sites and external competitors to drive continuous improvement.
Champion adoption of best practice frameworks, including scorecard development and tracking for ongoing optimisation across markets
Lead end-to-end project management across global markets, applying best practices and learnings from market to market
Own campaign execution from conception through implementation, ensuring all campaign and asset needs are identified and delivered.
About You
- Proven experience in ecommerce and trading of web platforms or related spaces. Experience with content optimisation, e-commerce best practice, digital marketing, online trading, merchandising and campaign management.
- Strong analytical approach to identify and understand trends based on data and insight with a detailed understanding of ecommerce eco-systems and levers to drive performance. Able to review data to understand a problem and communicate it simply
- Team-orientated with ability to effectively communicate priorities and collaborate with partners across the organization at all levels
- Results driven, a problem solver, able to challenge, energetic, engaging, positive, commercial, analytical, articulate, excellent initiative, able to build strong relationships, approachable, supportive
- Experience communicating and presenting to senior leaders across the business
- A fluent English speaker, with strong written and verbal communication skills
- Strong Microsoft Office skills (specifically Excel and PowerPoint)
- Minimum 3-5 years in ecommerce or digital focused roles
Benefits
Financial
- Performance-related bonus scheme
- Competitive pension scheme
- Life assurance
- Discounts on Dyson machines and retail discounts
- Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)
Lifestyle
- 27 days’ holiday (plus bank holidays)
- Free on-site lunches, fruit, and hot drinks
- Free on-site sports centre, gym, hair salon, and lifestyle assistance (concierge)
- Electric vehicle salary sacrifice scheme
- Ability to purchase additional holiday
Health
- Private medical insurance and dental insurance
- Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support
#LI-KH1
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Other facts
About Dyson
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
What you'll do
- The E-commerce Manager will shape and optimise the online shopping experience across Dyson's ecommerce channels. Responsibilities include implementing strategies to enhance customer engagement and drive revenue growth through collaboration with various global business functions.
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