About this role
Positions Overview:
We are looking for an experienced Aftersales support Engineer – NPI & Quality. This is a role that aims at taking the lead of new product launch and monitoring product quality issues. The successful candidate must have technical background, with several years’ experience of new product introduction or product quality monitor & optimization. You will work closely with customer service, aftersales, global service design, global NPD and RDD team and be an important part of the China Aftersales competence team.
Responsibilities:
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You will be responsible for conducting new product launch, ensuring the completion of all preparation work from service perspective.
You should keep close communication with Global NPD team to get latest updates of new product and share with the local service team.
You should keep close communication with Global service design team to get latest updates of new repair & service solutions and share with the local service team.
You need to offer technical & product trainings to both internal trainers and operation team to help them understand product features and master repair & service solutions.
You should monitor quality and safety issues and escalate to RDD for solutions. Work with RDD team on Quality issue optimization programs.
It’s important of you to leverage data analysis capabilities to extract key insights from complex data and use them to guide the smooth introduction of new products and continuous improvement of product quality.
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Key skills:
Bachelor in engineering
3+ years working experience in new product introduction or quality management
Fluent spoken English
Good communication skills
Good data analysis skills
Open and structured mindset and logical thinking
Self-motivation
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Other facts
About Dyson
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
What you'll do
- The successful candidate will lead new product launches and monitor product quality issues. Responsibilities include ensuring service preparation for new products, communicating with global teams, providing technical training, and optimizing quality issues.
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