D
Service Desk Team Lead
full-time•Waddell
About this role
<div class="content-intro"><p> </p>
<p> </p></div><p>Ready to Help DYOPATH Lead the Charge in Tech Support?!</p>
<p>Are you the go-to person when tech gets tricky? Do you thrive on solving problems, leading teams, and keeping things running smoothly? If so, we want YOU as our next <strong>Service Desk Team Lead!</strong></p>
<p><strong>Why You’ll Love Working Here as a Service Desk Team Lead</strong></p>
<ul>
<li><strong>Purpose with Passion</strong> – Join a company whose L.O.V.E. philosophy, <strong>Living Our Values Every Day</strong>, transforms everyday work into meaningful impact.</li>
<li><strong>Grow & Thrive</strong> – From certifications to career paths, DYOPATH invests in your ongoing development.</li>
<li><strong>Award-Winning Culture</strong> – Known for outstanding IT service, we bring the same dedication internally: toward each other.</li>
<li><strong>Fun & Respectful Teamwork</strong> – Collaborative, upbeat environments where achievements are celebrated!</li>
</ul>
<p><strong>Awesome Benefits </strong></p>
<ul>
<li>Medical, Dental & Vision Coverage</li>
<li>Life Insurance</li>
<li>401(k) with company match</li>
<li>Plus “You Pick a Day” paid holiday</li>
<li>FSA & HSA options</li>
<li> Pet Insurance (because pets are family!)</li>
<li>…and much more!</li>
<li>Full benefits overview at <strong>dyopath.com/careers</strong></li>
</ul>
<p><strong>Service Desk Team Lead Details</strong></p>
<ul>
<li><strong>Schedule:</strong> Monday–Friday, core business hours.</li>
<li><strong>Pay Rate:</strong> $28/hour.</li>
<li><strong>Location:</strong> On-Site; Waddell, AZ</li>
</ul>
<p><strong>What You’ll Do as a Service Desk Team Lead</strong></p>
<ul>
<li>Proven record of leading a talented service desk team to deliver top-notch technical support.</li>
<li>Keep operations humming by managing priorities and meeting deadlines.</li>
<li>Be the hero who ensures every customer interaction ends with a smile.</li>
<li>Possess comprehensive knowledge of widely used operating systems, software, and hardware.</li>
<li>Exhibit outstanding abilities in leadership, communication, and problem-solving, working under pressure and consistently meeting deadlines.</li>
<li>Deliver a strong Client-Focused mentality of service orientation, paired with a positive outlook.</li>
</ul>
<p><strong>What You Bring to the Team</strong></p>
<p><strong>Education & Certifications</strong></p>
<ul>
<li> Associate’s degree (or higher) in Computer Science or similar preferred.</li>
<li>Professional certifications (or working toward):</li>
<ul>
<li>HDI Support Center Analyst (HDI‑SCA)</li>
<li>ITIL Foundation</li>
<li>Microsoft 365 Certified: Fundamentals</li>
<li>Microsoft 365 Certified: Endpoint Administrator Associate</li>
</ul>
</ul>
<p><strong>Experience & Skills</strong></p>
<ul>
<li><strong>Experience:</strong> 5+ years in a technical support role and proven leadership experience.</li>
<li><strong>Tech Savvy:</strong> Strong understanding of operating systems, software, and hardware.</li>
<li><strong>ITSM Expertise:</strong> Familiarity with ticketing systems like <strong>BMC Helix</strong> or <strong>ServiceNow</strong>.</li>
<li><strong>Leadership Skills:</strong> Excellent communication, problem-solving, and team-building abilities.</li>
<li><strong>Cool Under Pressure:</strong> Ability to multitask and thrive in fast-paced environments.</li>
<li><strong>Customer Focus:</strong> A positive attitude and stellar customer service skills.</li>
</ul>
<p><strong>Ready to Elevate IT Experiences?</strong></p>
<p>If you’re excited to make a real difference and love the challenge of solving technical puzzles in a team-first culture, DYOPATH wants you! Please <strong>apply now</strong> to become our next <strong>Service Desk Team Lead</strong> </p><div class="content-conclusion"><p>Equal Opportunity Employer</p>
<p>DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at <a href="https://www.dyopath.com/">www.dyopath.com</a>. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</p></div>
What you'll do
- Lead a talented service desk team to deliver technical support and manage operations effectively. Ensure customer interactions are positive and meet service expectations.
About DYOPATH
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services.
Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020.
By bringing together two industry leaders, the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service.
The combined company has an enhanced scale and an even stronger position in the fast-growing MSP and MSSP (managed security service provider) marketplaces. We work with the single purpose of helping our clients combat the ongoing increase of cyber threats, the growth in more complex IT environments and the ever-increasing human capital shortages.
No matter the industry, from education and energy to federal agencies, we are here to help our clients use the power of our “business first” approach, resulting in efficiency gains. DYOPATH has a US based Network Operations Center (NOC) and Service Desk. DYOPATH – through its origins under Single Path and DYONYX, has been serving clients since 1996. We place emphasis on exceptional customer service, which has resulted in high client retention and long-term client relationships. We also have best-in-class client satisfaction scores that are consistently well above industry standards.
DYOPATH'S belief in long-term relationships and our dedication to solving our clients’ biggest challenges remain the cornerstone of our 24-year longevity.
Ready to join DYOPATH?
Take the next step in your career journey
Frequently Asked Questions
What does a Service Desk Team Lead do at DYOPATH?
As a Service Desk Team Lead at DYOPATH, you will: lead a talented service desk team to deliver technical support and manage operations effectively. Ensure customer interactions are positive and meet service expectations..
Is the Service Desk Team Lead position at DYOPATH remote?
The Service Desk Team Lead position at DYOPATH is based in Waddell, Arizona, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Desk Team Lead position at DYOPATH?
You can apply for the Service Desk Team Lead position at DYOPATHdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.