Job Description:

Essential Job Functions: • Offer basic technical support in infrastructure services, responding to issues and providing assistance. • Contribute to infrastructure projects and tasks, gaining hands-on experience and knowledge. • Assist in monitoring and basic troubleshooting of infrastructure systems. • Work with the team to meet infrastructure needs and support daily operations. • Assist in the development of infrastructure documentation, such as incident logs and records. • Show eagerness to learn and grow in a technical role. • Develop foundational technical skills and knowledge. • Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role • Proven experience in infrastructure technology analysis • Proficiencies in data analysis and a basic understanding of technical concepts • A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • An advanced degree in a relevant field is a plus • Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus

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