Senior Community Manager

<p>Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!</p> <p>At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.</p> <p>Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.&nbsp;</p> <p class="Z7ph2">Read <a href="https://blog.duolingo.com/?utm_source=greenhouse.com&amp;utm_medium=referral&amp;utm_campaign=generalblog_gh_091224">our blog</a> to learn more.</p> <hr> <h2><strong>About the role</strong></h2> <p>We’re looking for a <strong>Senior Community Manager</strong> who is equal parts strategist, builder, and hands-on operator. This is a unique opportunity to shape how millions of learners engage with Duolingo, not just today, but for years to come.</p> <p>You will work <strong>hand-in-hand with the Head of Community</strong> to craft and build the community function from scratch. You’ll bring creative ideas, help define structure and best practices, and co-create a vision for what a high-impact, high-delight global community looks like at Duolingo.</p> <p>At the same time, you will <strong>own and lead the day-to-day engagement across our community channels</strong>. You’ll be the front line of how we show up with learners, moderators, superfans, and ambassadors — cultivating joy, trust, safety, and belonging through every interaction.</p> <p>You’ll partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community’s voice into the heart of the organization.</p> <p>&nbsp;</p> <h4><strong>:brain:&nbsp; You will...</strong></h4> <p><strong>Own and lead day-to-day community operations</strong></p> <ul> <li>Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience</li> <li>Build and maintain strong relationships with moderators, ambassadors, and superfans</li> <li>Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone</li> <li>Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement</li> <li>Launch initiatives that grow participation, sentiment, and long-term community value</li> </ul> <p><strong>Own and lead day-to-day community operations</strong></p> <ul> <li>Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience</li> <li>Build and maintain strong relationships with moderators, ambassadors, and superfans</li> <li>Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone</li> <li>Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement</li> <li>Launch initiatives that grow participation, sentiment, and long-term community value</li> </ul> <p>&nbsp;</p> <h4><strong>:check:&nbsp; You have...</strong></h4> <ul> <li><strong>8+ years</strong> of experience in community management for a consumer-facing brand, ideally at scale.</li> <li>Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.).</li> <li>Strong instincts for tone, voice, and the dynamics of internet culture.</li> <li>Experience managing moderators, ambassadors, creators, or similar stakeholder groups.</li> <li>A data-driven approach to decision-making, with comfort in interpreting qualitative and quantitative signals.</li> <li>Excellent communication skills and the ability to collaborate cross-functionally.</li> <li>Experience navigating complex community conversations and stewarding online reputation.</li> <li>Active Duolingo user.</li> </ul> <p>&nbsp;</p> <h4><strong>:star:&nbsp; Exceptional candidates will have...</strong></h4> <ul> <li>Track record of building community programs of 1M+ members.</li> <li>Experience with shifting sentiment, scaling, and building advocates through community programs and tactics.</li> <li>Experience with international community management or scaling programs across cultures.</li> <li>Excels at both strategic planning and hands-on execution.</li> </ul> <p>&nbsp;</p> <hr><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>We post a multi-level salary range for all of our roles.</strong></p> <p><em>This is not inclusive of the rest of our awesome portfolio that includes equity compensation and world-class benefits. Our salary ranges are the same for all US locations. Your recruiter can share more details about the range for a specific level during the hiring process. </em><em>The actual salary within the range is determined by many factors including but not limited to, skills, experience, education, and internal equity.</em></p></div><div class="title">Salary Range: </div><div class="pay-range"><span>$140,300</span><span class="divider">&mdash;</span><span>$237,600 USD</span></div></div></div><div class="content-conclusion"><p class="Z7ph2">Take a peek at how we care for our employees' holistic well-being with our benefits<a class="Z7ph2" href="https://careers.duolingo.com/#benefits">&nbsp;here</a>.</p> <p class="Z7ph2">We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact&nbsp;<a class="Z7ph2" href="mailto:[email protected]" target="_blank" data-stringify-link="mailto:[email protected]" data-sk="tooltip_parent">[email protected]</a>.</p> <p class="Z7ph2">Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p> <p class="Z7ph2">By applying for this position your data will be processed as per the<a class="Z7ph2" href="https://docs.google.com/document/d/e/2PACX-1vTX9GKeRMOMA9Vtm0vfGibrYPYz8ysl0Dg8KSXgj_PxeT5ChsdnNZZWtpxu4t7xillTPGnngnKCjIbV/pub">&nbsp;Duolingo Applicant Privacy Notice</a>.</p> <p class="Z7ph2">Sign up for job alerts&nbsp;<a href="http://my.greenhouse.io/users/sign_in?job_board=duolingo">here</a>.</p></div>