Restaurant Equipment & Facilities Technician

Restaurant Equipment & Facilities Technician

Heartland Restaurant Group | Dunkin’

Heartland Restaurant Group, one of the largest Dunkin’ franchisees in the United States, operates nearly 80 locations across the Greater Tri-State Region. We are seeking an experienced Restaurant Equipment & Facilities Technician with strong hot equipment repair to join our fast-paced and growing team.

This role plays a critical part in maintaining restaurant operations by performing equipment repairs, preventative maintenance, and facility upkeep across multiple locations.

Key Responsibilities

Equipment Troubleshooting, Repair & Maintenance

• Diagnose and repair restaurant equipment, including:
• Medium-temperature refrigeration systems
• Turbochef and Adamatic/Belshaw multi-deck ovens
• Walk-in coolers and freezers
• Reach-in coolers
• Electrical and mechanical equipment issues
• Plumbing and electrical systems
• Proactively identify maintenance risks and potential equipment failures
• Manage work orders and equipment tagging

Equipment Replacement & Installation

• Replace and install:
• Walk-in coolers and freezers
• Reach-in coolers
• Thermostats and remote equipment controllers

Facility Maintenance & Repairs

• Perform minor facility repairs, including:
• Plumbing leaks (hand sinks, drain lines)
• Electrical repairs (switches, outlets, conduit)
• Floor tile replacement or reattachment
• Sheetrock repair, taping, floating, and painting

Documentation & Communication

• Complete and prioritize work orders promptly
• Communicate job status and completion with the Manager on Duty before leaving each site
• Report major repairs to the District Manager and Director of Operations
• Maintain an accurate inventory of tools and supplies
• Order materials and submit weekly expenses
• Provide daily and weekly repair and expense reports to the CFO
• Maintain accurate warranty, repair, and service records
• Provide site visit reports following all service calls

Qualifications & Requirements

• Education: High school diploma or GED preferred
• Experience:
• Minimum 2 years of oven or hot equipment repair experience
• Certifications (Preferred):
• Schedule:
• Flexible availability required, including evenings, weekends, and rotating on-call duty
• Additional Requirements:
• Must pass background check and random drug screenings
• Valid driver’s license with a clean driving record (subject to MVR checks)
• Company vehicle (if provided) must be maintained per company standards

Knowledge, Skills & Abilities

• Strong verbal and written communication skills
• Ability to remain calm, professional, and composed in high-pressure situations
• Basic computer proficiency; experience with Building Engines preferred
• Strong problem-solving and decision-making skills
• Excellent time management, route planning, and organizational abilities

Physical & Working Conditions

• Ability to lift up to 100 lbs occasionally and 50 lbs frequently
• Comfortable working in:
• Extreme temperatures (freezing to 100+ degrees)
• Confined spaces, narrow aisles, and passageways
• Ability to climb ladders and access roofs and ceilings
• Ability to safely operate a vehicle and recognize hazards
• Must be able to wear required personal protective equipment (PPE)