HR & Operations Administrator

Job Title: HR & Operations Administrator

Reports To: VP of Operations  and HR Director

Location: Support Center with occasional travel to restaurant locations

Status: Full-Time

Position Summary

The HR & Operations Administrator provides critical administrative and human resources support to the Support Center, restaurant operations, and executive leadership. This role is split approximately 50% HR administration and 50% Operations/Executive support, serving as a key liaison between corporate leadership.

The ideal candidate is highly organized, detail-oriented, proactive, and comfortable handling sensitive and confidential information in a fast-paced, multi-unit restaurant environment.

Key Responsibilities

Human Resources Administration (Approximately 50%)

• Perform a wide range of HR administrative and project-related tasks supporting recruitment, onboarding, benefits, compliance, and employee relations
• Maintain and file personnel files, HR paperwork, and employee records
• Support HRIS administration, including system troubleshooting, password resets, data maintenance, and user support
• Collaborate with the HR Director to enroll new hires in benefits, support benefits communication, and maintain ACA compliance
• Conduct HR audits across recruitment, onboarding, benefits, compliance, and employee relations to identify process improvement opportunities
• Assist with employee relations matters and partner with operations leadership as needed
• Process HR paperwork for new stores and support new store openings
• Manage birthday and anniversary cards for all employees

Operations & Executive Administrative Support (Approximately 50%)

Executive & Office Support

• Provide direct administrative support to the VP of Operations
• Schedule, facilitate, and take minutes during meetings 
• Manage meeting calendars, agendas, correspondence, and sensitive/confidential communications

Office & Restaurant Support

• Coordinate and support Monthly General Manager meetings in partnership with the VP of Operations
• Print, laminate, copy, fax, and scan documents and restaurant signage

Education

• Associate’s Degree required
• Bachelor’s Degree preferred
• HR coursework or certification a plus

Experience & Qualifications

• 5+ years of progressive HR or administrative experience, preferably within retail, restaurant, or multi-unit QSR environments
• Proven ability to manage complex administrative responsibilities and support senior leadership
• Strong understanding of HR administrative processes and employee lifecycle support
• Exceptional organizational, proofreading, written, and verbal communication skills
• Demonstrated ability to anticipate leadership needs and prioritize requests effectively
• High level of discretion with confidential and sensitive information
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience creating presentations for leadership
• Detail-oriented self-starter with strong time management and multitasking skills
• Ability to work independently with minimal supervision and collaborate effectively in a team environment
• Professional, friendly demeanor in a fast-paced environment
• Valid driver’s license and willingness to travel to restaurant locations occasionally

Core Competencies

• Organization & Attention to Detail
• Confidentiality & Professional Judgment
• Communication & Relationship Management
• Problem Solving & Process Improvement
• Time Management & Prioritization
• Executive & HR Administrative Support