Description

The Delivery & Operations Associate plays a key role in ensuring accurate, timely product delivery to customers while supporting day-to-day branch operations. This position is responsible for coordinating & completing deliveries, handling order entry and billing, supporting warehouse and retail operations, and assisting with inter-branch inventory & equipment transfers. The ideal candidate is detail-oriented, customer-focused, and comfortable performing physical work in a fast-paced environment. This position operates within a normal M-F work schedule.

Responsibilities:

Delivery & Logistics

• Operate a company-provided delivery van for local deliveries; no CDL or operation of large commercial vehicles required.
• Safely load, transport, and deliver products to customer offices, warehouses, and jobsites
• Plan and manage daily delivery routes to maximize efficiency and meet customer expectations
• Load and unload delivery vehicles, ensuring product protection and accuracy
• Organize and stage delivered materials in customer warehouses & storerooms when required
• Complete inter-branch inventory & equipment transfers as needed

Order & Operations Support

• Enter sales orders and process billing accurately within the ERP system
• Pick, pull, and prepare inventory for customer orders
• Assist with inventory counts, restocking, and general warehouse organization
• Support retail showroom stocking, organization, presentation
• Assist branch team with front counter coverage as needed
• Maintain a clean, safe, and organized warehouse and delivery environment
• Other tasks as required by management

Customer Interaction

• Serve as a professional, customer-facing representative of Duncan-Parnell
• Communicate clearly with customers regarding deliveries, questions, and basic order support
• Provide sales and service support by identifying issues and escalating when appropriate

Requirements

• Strong attention to detail and commitment to accuracy
• Excellent organizational and communication skills
• Ability to work independently and manage multiple priorities
• Customer-focused, professional demeanor
• Ability to lift 50lbs and perform physical tasks regularly
• Valid driver’s license with satisfactory DMV record (must meet company insurance requirements)
• Ability to safely operate a forklift to load & unload trucks and stock warehouse
• Basic computer skills (email, Word, Excel)
• Must support and abide by Company’s values, mission, policies, and practices

Benefits:

· Medical, dental, vision, accident, life, & long-term disability insurance available

· Medical and dependent care FSA or HSA

· 401(k) Retirement Plan

· Paid Parental Leave

· PTO & Holidays

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed. 

Equal Opportunity Employer, including Veterans and Individuals with Disabilities