About this role
Lead Medical Receptionist – Lombard
Position Highlights:
- Full-Time, 40 hours
- Hours: Varied. Eveings, Weekends Holidays, Travel as needed.
- Location:Travel as needed
Benefits:
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
- Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Responsibilities
- Greets patients in a prompt, courteous and helpful manner.
- Checks in patients, verifies and updates information in EPIC system.
- Receives payments from patients, issues receipts, reconciles daily cash and charge terminal.
- Answers multipletele phone lines, screens calls, takes messages, and accurately directs calls to appropriate recipient.
- Provides overall direction, training and support for other receptionists.
- Attends to patients in waiting area and ensures they are seen in a timely manner or are promptly notified of unexpected delays.
- Workswithsupervisortodevelopandadheretopoliciesandprocedures.
- Makes appointments and answers inquiries.
- Serves as a team leader, fostering teamwork and emphasizing customer service to assure quality patient care.
- Reports potential reception problems to supervisor and suggests solutions.
- Checks patients out, performs chargeentry procedures and collects payment if applicable. Rotates too their locations as necessary to perform reception duties.
- Attends meetings as required, distributes communication in an efficient andtimely manner.
- Performs other projects and duties as related to department objectives.
- Supervises work performed by department and may delegate work to staff members. Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution.
- Assists with staff development, new employee orientation, and training. Monitors and ensures staff compliance with policies and procedures.
- Maybe responsible for performance evaluations as required by HumanResources.
- Responsible for managing the schedule, timekeeping, and payroll if necessary.
- All other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Organizational skills are essential to prioritize daily work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Must be able to get along with others, to be a team player, to accept constructive criticism from your supervisor and be able to follow work rules.
- Maintains strictest patient confidentiality.
- Must be able to get along with others, be a team player, accept feedback from others and be able to follow work rules.
EDUCATION and/or CERTIFICATION/LICENSURE:
- High School diploma or equivalent.
EXPERIENCE:
- Medical office experience preferred.
- Receptionist experience required.
- Experienced in staff role and history of good performance
The compensation for this role includes a base pay range of $16.35-$22.70/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Other facts
About Duly Health and Care
Duly Health and Care is the largest independent, multi-specialty, physician-directed medical group in the nation with more than 1,000 primary care and specialty care providers and over 6,000 team members across more than 150 locations. The Duly Health and Care brand includes three medical groups – DuPage Medical Group, Quincy Medical Group, and The South Bend Clinic. Duly is deeply committed to caring for patients in traditional and value-based care arrangements, ensuring a focus on quality, efficiency, and enhanced patient experiences throughout the Midwest. For more information, visit www.dulyhealthandcare.com.
What you'll do
- The Lead Medical Receptionist greets patients, manages check-ins, and oversees other receptionists. They ensure timely patient care and handle administrative tasks such as scheduling and payment processing.
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