Director, Post Acute & Advanced Care Services 

• Full-Time, 40 hours per week
• Monday – Friday, 8am-5pm 
• Primary Location: Downers Grove, IL

What We Offer You:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year. 
• Immediate 401(k) match.
• 40 hours paid volunteer time off. 
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Duly’s Value-Based Care organization is dedicated to transforming healthcare delivery through a patient-centered, outcomes-driven approach. Reporting to the Vice President, Care Management, the Director of Post-Acute & Advanced Care is responsible for providing strategic and operational leadership across post-acute and advanced care programs, including skilled nursing facility (SNF) management, shared decision making, and physician-aligned administrative teams.

This role oversees the development and execution of value-based care initiatives that drive quality, utilization, and cost performance across the post-acute continuum. The Director partners closely with SNF and home health vendors, hospitalists, geriatricians, and internal care management teams to establish clear workflows, coverage models, and performance expectations. The position also ensures adherence to health plan requirements, regulatory standards, and contractual obligations while advancing best-in-class patient outcomes and continuity of care.

Performance, Outcomes and KPIs

• Provide strategic and operational oversight to drive clinical, quality, utilization, and cost outcomes aligned with Value-Based Care objectives.
• Define, monitor, and manage program-specific KPIs across post-acute and advanced care services, including SNF performance, transitions, and shared decision making.
• Partner with analytics and enterprise teams to define reporting requirements and ensure accurate, actionable dashboards to support performance management.
• Lead regular performance reviews with SNF partners and vendors to assess outcomes, identify trends, and implement improvement plans.
• Establish and enforce performance expectations for post-acute partners, including accountability for avoidable admissions, length of stay, and quality outcomes.
• Ensure Value-Based Care patients are appropriately identified, attributed, and supported through Duly providers and care management teams.

Leadership and Administration

• Provide day-to-day leadership and strategic direction across post-acute and advanced care programs to ensure alignment with organizational goals.
• Oversee post-acute network staff and physician-aligned administrative teams, including hiring, onboarding, training, and ongoing development.
• Establish clear structure, coverage models, workflows, and expectations for administrative teams supporting hospitalist and geriatrician physicians.
• Lead performance management activities, including coaching, feedback, evaluations, and career development, while addressing employee relations matters as needed.
• Meet regularly with direct reports to review performance, operational challenges, and opportunities for improvement.
• Develop and maintain educational resources, tools, and workflows to support staff effectiveness and program consistency.
• Oversee patient advocacy and issue resolution processes to ensure timely, appropriate response to patient and partner concerns.

Collaboration and Communication

• Collaborate with leadership to determine and achieve performance targets.
• Collaborates with the VP, Care Management to develop and operationalize strategic plans for the post-acute and advanced care programs.

• Serve as a liaison between Duly and its key stakeholders to promote, improve and communicate initiatives related to Value-Based Care Programs.

Compliance

• Serve as a liaison with regulatory and accrediting agencies to ensure compliance with standards, as applicable.
• Participate with contracted managed care organizations as necessary to ensure compliance with health plan and regulatory standards, as applicable.

MINIMUM EDUCATION AND Qualifications: 5-7 years relevant work experience. Experience with Value-Based Care preferred.

Describe Type of Experience:

• Proven track record of delivering operational results through teams, in a matrixed environment
• Excellent communication and interpersonal skills with ability to influence and inspire others
• Knowledge of value-based care principles, healthcare operations, regulatory requirements
• Project management expertise and ability to foster collaboration across diverse teams
• Advanced Microsoft office suite skills

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (KSA):

• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Leadership: Appropriately optimistic and inspiring. Willingness to lead, take charge, and offer opinions and direction and effectively execute on initiatives/opportunities
• Resilience: Effectively manages stress and maintains adaptability and flexibility in a fast-paced setting
• Communication: Ability to communicate effectively to all levels and across functions of the organization, think clearly, communicate concisely, and collaborate always
• Results Oriented: Ability to drive results against KPIs

The compensation for this role includes a base pay range of $125K-$188K, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.