Summary
About this role
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
Location
Duke Hospital 2301 Erwin Road, Durham, NC 27707
Work Schedule
Monday – Friday: 6:00 AM – 2:30 PM
General Description
Directly responsible for leading all day-to-day activities of the Supply Chain Associates (Levels 1 & 2). This includes driving process improvements, building relationships, establishing and monitoring performance expectations, and maintaining team morale. This position will help lead a team of 10–12 Supply Chain Associates.
Duties and Responsibilities
Core Leadership & Operations
Perform all Supply Chain Associate (Levels 1 and 2) job functions and responsibilities at an advanced level while serving as a mentor/preceptor to the staff.
Exhibit exceptional leadership by example while working alongside the Supply Chain Associates.
Demonstrate advanced knowledge and application of Inventory Management practices.
Identify and implement department improvements, including safety protocols, process flows, shelf spacing optimization, scheduling, FIFO rotations, cleaning schedules, and metric analysis.
Track daily output and staff performance; report on product outages and increased utilization.
Work closely with nursing floors/OR staff to perform all PAR maintenance functions, including making adjustments as needed with assistance from the Supply Chain Management Information Systems (SCMIS) team.
Manage employee job functions and schedule shifts to meet daily departmental demands.
Work with little or no supervision from the manager.
Plan and schedule the work of stockroom, warehouse, and receiving/dock personnel, ensuring proper distribution of assignments, adequate staffing, space, and facilities for the performance of tasks.
Maximize employee efficiencies across all shifts and schedules.
Manage the attendance of assigned staff, including documenting tardiness and PTO in the API system.
Direct assigned staff in the attainment of performance standards and evaluate performance; provide input regarding performance evaluations, hiring, and related personnel actions.
Meet regularly with department personnel, supply chain leadership, and customers to resolve issues of concern.
Assist with the development and management of EJRs and assist with the performance reviews of assigned staff.
Provide corrective action when necessary.
Serve in a preceptor role by coaching, teaching, and mentoring new employees.
Lead all day-to-day supply chain functions in the assigned area of responsibility, which may include receiving/dock, JIT/LUM inventory for Pyxis stations, PAR areas, warehouse, STAT room, and procedural areas.
Customer and Inventory Management
Coordinate with Procurement to address backorders and manage appropriate actions and communication with the customer.
Coordinate with Procurement to keep staff and customers informed of the status of product conversions.
Review storage locations to ensure the proper rotation of time-sensitive items and proper location accuracy.
Lead the handling of incoming and outgoing shipments, ensuring appropriate entry of Goods Receipts and verification of merchandise.
Review shortages, overstock of merchandise, and damaged goods; resolve issues when possible.
Proactively inform management of supply and/or customer issues that cannot be resolved at the supervisory level.
Establish and maintain effective working relationships with clinical staff and external customers to promote efficient patient care.
Serve as the Subject Matter Expert (SME) related to supply chain functions, acting as the single point of contact for customers' supply chain needs.
Review MRP orders to assure appropriate inventory levels are maintained and replenished.
General Expectations
Must be able and willing to perform additional job functions (within reason) that are necessary to ensure safe patient care practices as directed by supply chain management.
Working at Duke University Health System requires the ability to work cooperatively and communicate well with others to achieve organizational and team goals, respond to customers' needs in a professional manner, and work effectively in a computerized environment.
Required Qualifications
Education
Required: High School Diploma or GED.
Preferred: Postsecondary education in Logistics, Supply Chain, Business, Accounting, Finance, or a related field.
Experience
Required: At least 3 years of experience in distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or a comparable service line.
Preferred: Experience leading, supervising, and/or mentoring staff.
Substitution: Postsecondary education in a relevant field (Logistics, Supply Chain, Business, Accounting, Finance, etc.) may substitute for the experience requirement on a 1:1 basis (e.g., one year of relevant education = one year of relevant experience).
Degrees, Licensure, and/or Certification
Valid Driver's License may be required.
Knowledge, Skills, and Abilities
Physical Requirements
Must have the ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects.
Must be able to exert up to 100 pounds of force daily to push/pull unloaded and loaded supply carts.
Reaching, lifting, stooping, and bending are frequent in daily duties.
Soft Skills and Leadership
Ability to introduce change and implement new programs.
Possess a sense of urgency and a proactive, customer-based philosophy.
Possess good interpersonal skills and the ability to foster and build relationships.
Ability to be sensitive to the needs of customers through the practice of quality service principles.
Possess excellent oral and written communication skills.
Possess knowledge of automated materials management functions.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Other facts
About Duke Health
Duke University Hospital (DUH) is consistently rated as one of the best hospitals in the United States and is known around the world for its outstanding care and groundbreaking research.
Driven to bring extraordinary discoveries to fruition, deliver cutting edge clinical services to patients, and apply care and compassion to all stages of care, we maintain an unwavering focus on making the individuals and communities we serve healthier.
Today, DUH is the flagship of the Duke University Health System and a full-service, 957-bed, tertiary and quaternary academic medical center. Ranked nationally in 10 adult specialties by U.S. News and World Report for 2019-2020 and ranked first in North Carolina and first in the Raleigh-Durham area, care is delivered with inspiring passion and a deep commitment to put the person who needs our care at the center of everything we do.
What you'll do
- This role is directly responsible for leading all day-to-day activities of Supply Chain Associates (Levels 1 & 2), which involves driving process improvements, setting performance expectations, and maintaining team morale for a team of 10–12 associates. Key duties include performing associate functions at an advanced level, leading supply chain functions across various areas like receiving and PAR areas, and coordinating inventory and customer needs.
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