Summary
About this role
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
General Description of the Job Class
The Supervisor, Clinical Services, provides leadership and oversight for the Behavioral Health Triage to ensure the delivery of high-quality patient care and effective team performance. This role is responsible for developing patient care pathways, escalation processes, training programs, and operational workflows. The position fosters collaboration with internal and external stakeholders and ensures compliance with all applicable regulations.
The Behavioral Health Triage Team is a multidisciplinary team that is responsible for behavioral health care coordination and crisis response for DUHS ambulatory services.
Duties and Responsibilities of this Level
Leadership & Accountability
- Supervise and coordinate multidisciplinary team including clinical staff to ensure quality patient care and adherence to departments goals.
- Establish and maintain escalation pathways and accountability structures for clinical and operational processes.
- Ensure compliance with Medicare, Medicaid, and Joint Commission (JCAHO) standards; maintain current knowledge of regulatory requirements.
Clinical Oversight & Patient Pathways
- Develop and implement patient pathway algorithms to standardize care delivery and improve outcomes.
- Monitor adherence to care pathways, processes and resource utilization.
Process Development & Team Integration
- Design and implement processes and functions for multidisciplinary teams, ensuring seamless collaboration across disciplines.
- Facilitate interdisciplinary communication and team meetings to support coordinated care.
Training & Workforce Development
- Lead the development of training programs for clinical and non-clinical staff.
- Responsible for hiring, onboarding, and training new team members, ensuring competency and integration into workflows.
- Conduct performance evaluations and implement improvement plans as needed.
Stakeholder Engagement
- Collaborate with internal and external stakeholders, including other health system departments and community organizations, to enhance patient care and service delivery.
- Act as a liaison with community stakeholders to strengthen partnerships and support patient needs.
Operational Management
- Coordinate staffing patterns to meet team and geographic coverage needs; manage referrals to ensure timely patient care.
- Collect and analyze staff productivity data to inform operational decisions.
Other Duties
- Perform related duties incidental to the work described herein.
Required Qualifications at this Level
Education
Work requires completion of an accredited Bachelor's degree in a clinical field such as Nursing, Social Work, Physical Therapy, Occupational Therapy, Speech Therapy, or a related field. Master’s degree in a clinical field, such as Social Work or a related discipline, preferred.
Experience
Work requires a minimum of four years of clinical experience. Five years of clinical experience, including supervisory experience. Knowledge of Behavioral Health Crisis Systems preferred
Degrees, Licensure, and/or Certification
Professional Licensure or registration in a clinical field is required. LCSW or LCMHC required. First Examiner Certificate preferred.
Knowledge, Skills, and Abilities
Key Competencies
- Leadership and team management
- Strategic planning and process development
- Regulatory compliance and quality assurance
- Communication and stakeholder engagement
- Problem-solving and decision-making
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Other facts
About Duke Health
Duke University Hospital (DUH) is consistently rated as one of the best hospitals in the United States and is known around the world for its outstanding care and groundbreaking research.
Driven to bring extraordinary discoveries to fruition, deliver cutting edge clinical services to patients, and apply care and compassion to all stages of care, we maintain an unwavering focus on making the individuals and communities we serve healthier.
Today, DUH is the flagship of the Duke University Health System and a full-service, 957-bed, tertiary and quaternary academic medical center. Ranked nationally in 10 adult specialties by U.S. News and World Report for 2019-2020 and ranked first in North Carolina and first in the Raleigh-Durham area, care is delivered with inspiring passion and a deep commitment to put the person who needs our care at the center of everything we do.
What you'll do
- The Supervisor, Clinical Services provides leadership and oversight for the Behavioral Health Triage team, ensuring high-quality patient care and effective team performance. This role involves developing patient care pathways, training programs, and fostering collaboration with stakeholders.
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