About this role
Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Saturday, February 7, 2026More than a career - a chance to make a difference in people's lives.
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Position Summary:
This position is responsible for reviewing and analyzing outage information and dispatching and directing field resources in restoration efforts associated with feeder level outages and below and ensuring accurate outage information is captured. This position also assist in substation outage restoration as needed under the direction of Grid Management, Sr DCC Operator or the Supervisor, DCC Operations. This position also authorizes and models in OMS, DMS or DSCADA work being performed on the distribution system, including tags (Hot Line, Clearance, Do Not Operate, and Informational). Supports the DCC Operator II during abnormal or emergency situations. Works a rotational shift within a 24 hour operational environment and is required to be on-call to participate in emergency storm center processes. Applicants must earn a passing score on the System Operator/Power Dispatching (SOPD) test to be considered qualified candidates.
Responsibilities
Under direction of a Shift Supervisor, Sr DCC Operator or Grid Engineer, direct outage dispatching for feeder level outages and below and assist with substation outages. Review outage information and dispatch appropriate field resources to restore power, troubleshoots and analyzes problems to provide possible fault locations and direct restoration efforts. Review, update and ensure correct outage information is modeled in the Outage Management System (OMS) and Distribution Management System (DMS). Also, ensure that the Distribution System model is kept accurate in OMS and DMS to ensure the best optimization.
Authorize, record and model in the OMS and DMS: Hot Line Tags (HLT), Clearance tags, Do Not Operate (DNO) tags, and Information tags. Under supervision and direction of Supervisor or Sr DCC Operator directs and models switching activities in order to maintain an accurate distribution model of the system for the best optimization for MWs from DMS. Periodically review tags in the system to ensure tags are removed promptly and that the system model and data are accurate.
Under direction of a Shift Supervisor, Sr DCC Operator, or Grid Engineer , monitor DSCADA and DMS systems including remotely opening and closing Feeder Circuit Breakers, Reclosers, and Regulators under normal and emergency situations. Install and remove hot line tags remotely. Monitor alarms from DSCADA and DMS and assist with determining appropriate response (e.g. low/high voltages, transformer load/temperature alarms, abnormal feeder lockouts, etc.) and provide notification/reports to others.
Under direction of a Shift Supervisor, Sr DCC Operator, or Grid Engineer assist in directing restoration efforts associated with large outages (e.g. feeder lockouts, substation outages, transmission line interruptions, etc.) and ensure that the OMS and DMS models are kept accurate for distribution system optimization to achieve MW reductions if called for on the Distribution System. Assist in developing and calling out emergency switching orders to isolate faults and restore power associated with these large outages. Provide possible fault locations, and if not provided automatically, perform the analysis to determine a predicted fault location.
Required/Basic Qualifications
High-school Diploma/GED
Preferred Qualifications
Associate degree
Previous Operator experience
Additional Preferred Qualifications
Good written and verbal communications skills
Ability to deal with a variety of individuals from various socio-economic, cultural, and ethnic backgrounds.
Demonstrated computer and technical aptitude.
Knowledge of distribution systems, equipment, and operations
Working Conditions
Position is in an office environment for 12 hours shifts.
Onsite Mobility Classification – Work will be performed at a designated company facility.
Specific Requirements
Applicants must earn a passing score on the System Operator/Power Dispatching test to be considered as a qualified candidate.
Starting minimum pay is in mid $70,000 range
Travel Requirements
Not requiredRelocation Assistance Provided (as applicable)
NoRepresented/Union Position
NoVisa Sponsored Position
NoPlease note that in order to be considered for this position, you must possess all of the basic/required qualifications.
Other facts
About Duke Energy Corporation
Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. The company’s electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky.
Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear.
Our team is available Monday to Friday from 8 a.m. to 5 p.m. EST. If you suspect an emergency, please call 911.
What you'll do
- This role is responsible for reviewing outage information, dispatching field resources for restoration efforts on feeder level outages and below, and ensuring accurate outage data capture in systems like OMS and DMS. The operator also authorizes and models work, including various system tags, and supports substation outage restoration as directed.
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