Important Application Submission Information

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Individuals serve as a business representative for business specific systems or processes, to plan and manage improvement initiatives. This could include development of statistical analysis, business case preparation, time study analysis, cost benefit analysis and return on investment analysis. Provide subject matter expertise for customer operations as well as other functional areas and has a knowledge of business process, system functionality and database tables, data analytics and work group metrics. They design, revise and implement solutions to meet customer & business needs. Individual will learn and understand to support critical NGBU applications such as Service Suite, ARM, and Maximo as well as other dependent systems. Being able to identify and extract data from supported systems to provide business insight.

Responsibilities

• Provides technical expertise and business process guidance in the identification, analysis and resolution of problems and the advancement of opportunities.

• Designs, revises and implements solutions to meet customer and business needs. Works to integrate solutions into existing business processes. Helps to manage change and communications across multiple departments.

• Prepares thorough and accurate technical and business management reports, effective correspondence, accurate documentation and well-maintained records.

• Provides business analysis expertise including business and system requirements and validation for business & IT projects.

• Responsible for implementing and ensuring adherence to system specific policies & procedures.

• Define and develop key metrics to measure system/business performance. Lead data analysis and/or root cause investigation that are across single work groups or systems.

• Represent business operations needs to external vendors to resolve business issues.

• Support the development of the long-range and 5-year business plans, and budget for the department and assigned locations to ensure compliance with Company strategic plans.

• Ensures adherence to standards and best practices across multiple jurisdictional areas.

• Support of critical NGBU systems such as Service Suite, ARM, and Maximo.

• Analyze data from supported systems to troubleshoot issues, validate performance, and identify system patterns, then deliver actionable insights to the business

Required/Basic Qualifications

• Associate's degree in Mathematics, Statistics, Business, Information Technology, Communications, or Technical degree

• 2 years related work experience

• In lieu of Associate degree(s) and 2 years related work experience listed above, High School/GED and 4 years related work experience

Desired Qualifications

• Bachelors degree in Technical Business Administration or

• Bachelors degree in Business or

• Bachelors degree in Management Information Systems

• In addition to desired degree, 4 years related work experience

Additional Preferred Qualifications

• Experience in the utility industry.

• Behavioral Competencies, including: innovating change, collaborating and working with others, problem solving/decision making, delivering results

• Familiar with T&D work processes

• Proficient in project management theories and principles.

• Proficient in practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations

• Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.

• Very good written and oral communication skills.

• Very good problem solving and analysis skills

• Experience in workforce management and asset management systems

• Proficient in SQL and other data querying languages

• Proficient in data analysis and Power BI reporting

• 4 year Bachelor's degree in technical or business-related field

Working Conditions

• Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to the assigned Duke Energy facility.

Specific Requirements

• Minimum 2-year Technical or Business degree and 2 years related work experience or High School degree and 4 years relevant work experience.

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Travel Requirements

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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