About this role
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
Duke Nursing Highlights:
- Duke University Health System is designated as a Magnet organization
- Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
- Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
- Duke University Health System has 6000 + registered nurses
- Quality of Life: Living in the Triangle!
- Relocation Assistance (based on eligibility)
Occ Summary
Contribute to the achievement of the DUHS mission through the development and leadership of performance improvement activities in the operational and/or clinical arenas. Assure continual compliance with regulations and accreditation standards through monitoring activities and the design and implementation of strategies to enhance compliance.
Work Performed
- Plan activities aimed at improving the hospital's performance in operationsor clinical quality.
- Identify opportunities for improved performance.
- Analyze data to identify adverse trends and/or undesirable performance.
- Demonstrated ability to serve as an expert resource on performance improvement and regulatory compliance
- Utilize performance improvement techniques and methodologies.
- Serve as a project manager for interdisciplinary teams.
- Proven experience in program development and organizational learning.
- Commitment to ongoing professional development and organizational learning
- Experience producing reports and presentations on performance improvement and regulatory compliance
- Establish performance targets.
- Design and implement strategies for enhancing performance.
- Evaluate the effectiveness of the improvement strategy through sustained monitoring of performance.
- Contribute to the establishment of performance improvement priorities for departments, functional units and for the organization as a whole.
- Support the organization's efforts to maintain compliance with regulations and accreditation standards.
- Monitor compliance through formal and informal processes.
- Recognize opportunitiesfor improving compliance. Design and implement strategies for enhancing compliance.
- Increase organizational understanding of performance improvement methodologiesand principles and compliance through the support of and participation in formal and informal professional development activities.
- Serve as an expert resource on performance improvement and compliance as it relates to organizational role.
- Produce reportsand presentations on performance improvement and compliance.
- Develops, maintains and enhances knowledge through orientation, self- evaluation and professional development.
- Skilled in fostering strategic partnerships and integrating collaborative efforts with internal and external stakeholders to enhance service delivery and optimize resources.
- Responsibilities may include varying levels of strategic planning and human and fiscal resource management. Perform other related duties incidental to the work described herein.
Minimum Qualifications
Education
Bachelors degree in a business or health-related field is required.
Experience
Minimum of 5 years of work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required. Experience can be supplemented with a Master's degree with a Master's being equivalent to two years of experience. Master's degree preferred in business, healthcare administration, or related field. Experience in rehabilitation services or a clinical setting.
Knowledge, Skills and Abilities
- Effective written and verbal communication skills
- Ability to communicate with customers/staff with diverse educational backgrounds
- Analysis of data and processes for opportunities for improvement
- Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use oftime, organization
- Knowledge of accreditation standards andregulations related to health care
- Attention to detail and accuracy
- Computer literacy
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Other facts
About Duke Careers
Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 Davies Award Recipient, Duke Health is nationally recognized for IT and information management as the first healthcare system to be awarded top honors by the Healthcare Information and Management Systems Society (HIMSS) for inpatient, ambulatory and analytics health information technology capabilities. As a ‘Most Wired’ health system, our employees are among the top-skilled IT experts in the Triangle and work with leading scholars and researchers across Duke University to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.
What you'll do
- The Strategic Services Associate will lead performance improvement activities and ensure compliance with regulations and accreditation standards. This includes analyzing data, identifying performance improvement opportunities, and managing interdisciplinary teams.
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