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Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Pharmacy Technician 1/2 Summary

Pharmacy Tech I -

This individual performs, under supervision, a variety of duties inaccordance to department procedures, wh ich may be related to theprocurement, preparation, distribution and stor age of drugs, as well as,assistingwith clinical pharmacy services accor ding to the Pharmacy'srole in ensuring safe medication use.

Pharmacy Tech II -

This individual performs, under supervision, a variety of duties inac cordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, provision of clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.Individuals eligible for pharmacy technician level II are competent inall tasks associated with pharmacy technician level I and have achievedthe area specific advanced competency requirements.

Pharmacy technician level II staff must achieve and maintain certification by the PharmacyTechnician Certification Board (PTCB) or The Exam for the Certificationof Pharmacy Technicians (ExCPT).

Work Performed

Pharmacy Tech I -

• To accurately and efficiently follow workflow procedures includingprescription processing, medication preparation and distribution topatient.Restock automaticdispensing cabinets and anesthe sia workstations asneededAnswer and screens telephones calls and directs calls to appropriatepersonnel when needed.
• Handle medications in accorda nce to department, regulatory and legalrequirements (e.g., medication re cords, pulling outdated/unusablemedications).
• Collaborates with immediate pharmacy team, insurance companies andcustomers alike to resolve issues , ensure accuracy and deliver a timelyresolution of any medication or in surance related concern.
• Assist with a variety of basic clinical function s in support of theclinical pharmacist (e.g., medication safety and adhe rence initiatives,patient follow up calls).
• Efficient operation and basic level of technical support for specialtymachinery, equipment, devices or software necessary in performing jobfunctions (e.g., carousels, autom ated dispensing cabinets, compounders,drug delivery devices, retail phar macy systems).
• Deliver medications and supplies to patient care and ancil lary areas.Complete and document all assigned safety and quality activities incompliance with department procedures.
• Prepare IV solutions using a septic technique and/or compound non-sterilemedications at select locati ons.Manage individual responsibilities while supporting team members and contributing to broaderteam goals.
• Perform other related duties incident al as assigned.

Pharmacy Tech II -

• Perform a variety of clinical functions i n support of the clinicalpharmacist (e.g., patient interviews, medication safety and adherence initiatives, patient follow up calls, collection of clinical data forthe pharmacist).
• Efficient operation and ability to troubleshoot specialty machinery, equipment, devices or software as necessary in performing jobfunctions (e.g., carousels, automated dispensing cabinets, compounders,drug delivery devices, retail pharmacy systems). 
• Manage individual responsibilities while being able to shift to help team members and contribute to broader team goals with minimum supervision.
• Assist with training of new employees and students, educating them in job-specific functions.
• Perform other related duties incidental as assigned.

Knowledge, Skills and Abilities

• Considerable knowledge of drug names, medical terminology and pharmaceutical calculations.
• Proficient computer skills.
• Strong written and verbal communication skills. 
• Requires critical thinking skills with ability to implement solutions.
• Excellent customer service skills including prioritizing the needs of patients and multidisciplinary team members while displaying empathy in all interactions to ensure complete satisfaction.
• Strong organizational skills includ ing staying focused on assigned taskand using time and resources effecti vely and efficiently to achieve job expectations.
• Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolongedtimes; manual dexterity sufficient to perform computer, dispensing functions of the job; ability to lift up to 20 lbs., while walking, stooping, bending and reaching.

Minimum Qualifications

Education

Pharmacy Tech I -

• High school diploma or equivalent and completion of an accredited pharmacy technician-training program or acceptance into pharmacy school or high school diploma or equivalent and one year of pharmacy or healthcare related experience.

Pharmacy Tech II -

• High school diploma or equivalent and completion of an accredited pharmacy technician-training program or acceptance into pharmacy school or high school diploma or equivalent and one year of pharmacy or healthcare related experience.

Experience

Pharmacy Tech II - 

• Minimum of one years related experience.

Degrees, Licensures, Certifications

Pharmacy Tech I -

• Must be registered with the North Carolina Board of Pharmacy within the first 180 days.

Pharmacy Tech II -

• North Carolina Board of Pharmacy registration is required.
• Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions thatrequire specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation willbe provided by each hiring department.