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Administrative Assistant - Duke Eye Center
full-time•Durham
About this role
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.
JOB LOCATION
Duke Eye Center at Erwin Rd - 2351 Erwin Rd
JOB SUMMARY
We are seeking an Administrative Assistant to be the lead staff support for the Ocular Immunology Division at the Duke Eye Center. This position is responsible for managing staff, oversight of the division and day to day operations of the division. Experience managing employees is strongly preferred and experience in a clinical/medical office setting is required.
JOB DUTIES AND RESPONSIBILITIES
- Supervise staff assistants/provider support assistants – manage workflow, approve timecards, manage vacation requests, and oversee staffing needs of the division.
- Manage triage schedules, division call schedules and manage coordination of fellowship programs.
- Answer telephone, take and deliver messages to physicians and staff. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
- Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
- Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments.
- Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda and reports or summaries.
- Performs various appointment and access-related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.
- Coordinate services across multiple Duke Health locations, departments and providers.
- Send and collect referrals, patient records, and other documentation as requested by provider(s).
- Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke providers.
- Utilize multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic).
- Oversight of credentialing within the department, along with assisting of coordination of lectures within the division.
JOB ELIGIBILITY REQUIREMENTS
- High school education or equivalent.
- Two years of administrative support experience of increasing variety and/or complexity.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
What you'll do
- The Administrative Assistant will supervise staff and manage the day-to-day operations of the Ocular Immunology Division. Responsibilities include scheduling, communication with patients and providers, and clerical tasks.
About Duke Careers
Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 Davies Award Recipient, Duke Health is nationally recognized for IT and information management as the first healthcare system to be awarded top honors by the Healthcare Information and Management Systems Society (HIMSS) for inpatient, ambulatory and analytics health information technology capabilities. As a ‘Most Wired’ health system, our employees are among the top-skilled IT experts in the Triangle and work with leading scholars and researchers across Duke University to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.
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Frequently Asked Questions
What does a Administrative Assistant - Duke Eye Center do at Duke Careers?
As a Administrative Assistant - Duke Eye Center at Duke Careers, you will: the Administrative Assistant will supervise staff and manage the day-to-day operations of the Ocular Immunology Division. Responsibilities include scheduling, communication with patients and providers, and clerical tasks..
Is the Administrative Assistant - Duke Eye Center position at Duke Careers remote?
The Administrative Assistant - Duke Eye Center position at Duke Careers is based in Durham, North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Administrative Assistant - Duke Eye Center position at Duke Careers?
You can apply for the Administrative Assistant - Duke Eye Center position at Duke Careersdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.