About this role
Join our team Greenville-Spartanburg International Airport!
As a Retail Shift Manager, you’ll play a key role in keeping our retail operations running smoothly. You’ll lead and support our team of associates, ensure the store is ready for every customer and create an outstanding shopping experience. This position is all about maintaining high standards, following company policies, and bringing our brand to life—while making every shift a success!
Hourly pay range: $20.78 – $23.09, plus quarterly bonus opportunities!
Responsibilities:
- Execute opening, daily, and closing procedures following company policies and operational checklists.
- Lead and support retail associates during assigned shifts, ensuring tasks are completed and standards are met.
- Keep the store clean, organized, and visually appealing throughout the day.
- Monitor equipment and promptly report any maintenance needs.
- Assign daily tasks and ensure proper coverage for smooth operations.
- Maintain compliance with labor regulations, including breaks and meal periods.
- Act as Manager on Duty (MOD) during shifts, handling escalated issues and ensuring everything runs seamlessly.
- Operate POS systems, process transactions accurately, and uphold cash handling and security protocols.
- Monitor inventory, assist with receiving merchandise, and report any discrepancies or shortages.
- Support visual merchandising standards, including planogram execution, seasonal resets, and promotional displays.
- Deliver outstanding customer service, resolve concerns professionally, and inspire the team to meet service goals.
- Train associates on brand standards, operational procedures, and customer engagement techniques.
- Ensure compliance with all safety and health standards and train staff on safety protocols.
Qualifications:
- Experience: 2+ years in retail/customer service; 6+ months in a supervisory or lead role.
- Education: Bachelor’s degree preferred or equivalent experience.
- Skills: POS systems, cash handling, inventory management, and visual merchandising.
- Strong leadership, communication, problem-solving, attention to detail, and ability to thrive in a fast-paced environment
Schedule & Reporting:
- Reports directly to the Store Manager or Retail Multi-Unit Manager.
- Classified as a non-exempt position under FLSA.
- Must be flexible to work a variety of shifts, including openings, peak hours, and closings.
Other facts
About Dufry Careers
HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further.
For careers, text HMSHost to 97211 or visit us at careers.hmshost.com
What you'll do
- The Retail Shift Manager is responsible for leading retail associates, ensuring operational procedures are followed, and maintaining store standards. They also handle escalated issues and deliver outstanding customer service.
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